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I reduce churn in complex SaaS environments through proactive lifecycle managementI stabilize messy benefits implementationsI translate customer and engagement data into executive-level decisionsI take ownership of post-sale complexity so clients don’t panic
↓ 20% onboarding time through process and training improvements at OneSource Virtual↓ 20% customer churn in 6 months at LinkedIn↑ 78% campaign engagement in 2 weeks through messaging optimization at Indeed↑ 95% customer retention across enterprise portfolios
Where I Create the Most Value
🏆Selected Wins
These outcomes reflect how I work: early risk identification, clear communication, and disciplined follow-through.
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