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My Positioning
I specialize in post-sales Customer Success at the intersection of SaaS, HR, and benefits technology, where complexity, compliance, and trust are non-negotiable. With a foundation in HR and benefits operations and 10+ years managing vendors, enrollment cycles, and reporting, I bring a systems-level understanding of how platforms, data, and people actually interact.
My work centers on translating customer engagement and experience data into clear priorities and actionable strategy. I guide organizations through the full customer lifecycle by anticipating needs, surfacing risk early, and aligning solutions to long-term business outcomes. This is where I do my best work: turning insight into action and action into retention.
Looking ahead, I’m focused on roles where customer experience is treated as a strategic function, not a support role, and where thoughtful, data-informed partnership drives loyalty at scale.
Outside of work, I recharge through travel, cruising, time with family, and spoiling my dog, Saint, who runs a very tight household.
How I Show Up on Teams
I bring a growth mindset to everything I do. I lead with curiosity, accountability, and follow-through rather than ego. When there’s a gap in knowledge or skill, I close it quickly.
This approach keeps me adaptable in fast-moving environments and allows me to evolve alongside the platforms, customers, and teams I support.
How I Work and Improve
I’m a naturally creative problem solver and often inclined to explore new approaches. Experience has taught me that innovation only adds value when it respects what already works.
I listen first, understand existing processes, and introduce change thoughtfully, only when it clearly improves efficiency, outcomes, or the customer experience.
🏗️How I work shapes the environments where I add the most value.
Next Play......
I do my best work in organizations that invest in their people and treat employee experience as a business priority, not a perk. I thrive in environments that encourage thoughtful problem-solving, welcome new ideas, and give teams the space to challenge assumptions respectfully.
I’m drawn to collaborative teams that value continuous learning, skill development, and shared ownership of outcomes. The right next step is a company where curiosity is encouraged, growth is supported, and customer success is treated as a strategic function.
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