Explore

Customer Success Portfolio

Looking for your next Customer Success hire?

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Online Resume⁠

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My Customer Success Philosophy⁠

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What I'm Looking For⁠

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My Customer Success Systems⁠

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What My Bosses And Co-workers Are Saying⁠

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Connect with me @ LinkedIn⁠

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Projects⁠

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🚀Certifications⁠

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Hey there, I’m Lilian, and I’m glad you’re here!

You’re probably thinking, “Since when did Customer Success professionals start building online portfolios?”

Well… since I decided to show what real impact looks like.

This space is my way of saying I get it. I understand customers, I understand business, and I know how to bridge the two to create results that actually stick.

Here’s who this portfolio is for:

Hiring Managers: looking for someone who owns outcomes, not just manages accounts.

Customer Success & CX pros: who believe empathy and strategy can coexist.

Customers & collaborators: curious about the kind of work I’ve been doing behind the scenes.

Career pivoters & job seekers: searching for a fresh, human way to tell their story.

If you’re after someone who builds relationships that last and results that speak for themselves, you’re in the right place.

Welcome to my corner of Customer Success. Dive in. Explore. Let’s make impact happen.

Short Video About Me

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