Seller Topic

Recommend SKU inventory placement zone (Fast/slow moving) based on order count

Improvement on dispatching instant orders to riders

AWB Sorting by SKU for Single SKU Orders

Sorting order list by SKU (to be more inline with common best practice for pick and pack)

[VN] Enable Mass rearrange shipment for instant channels

[VN] Mass Print AWB across channels

Recommended Answer: system to suggest relevant chat template to seller when replying chat

Combined source for FAQ and Chatbot

Allow seller set-up chatbot at SKU level

Deliver the feature to add conversation tag for long-unreplied chats to help sellers recognize the urgency better and shorten response time

Launch Seller Chat Broadcast to encourage more reviews

Complete the proposal and tech design of chatlist filter enhancement to provide more filter options to help sellers prioritize the response and improve the efficiency.

Deliver the feature to stop distributing some types of messages (i.e. CBC msg, games msg) to agents to avoid the distraction

Short Term: Claim button to claim submission webform + Sort & Filter function - [ID] Integrated claim process for COD orders with missing/damaged parcel

Long Term: Integrated Claim System with capability to submit and track claims

[SG/MY/VN/ID] Auto Refund V2 to improve auto refund coverage and reduce false positive rate

Accelerated refund to have same seller flow as normal return refund

Allow seller search RR by LMTN, to improve seller’s return inbound/QC efficiency

MTSKU Global Discount - Allow CB sellers to set a cross region discount

Local SIP - Enable SIP Sellers to Set Overseas Regional discount to reduce SIP team workload

[CB] CB Seller Centre Business Insights

[CB] BD Centre Data Insights

[All] Brand Portal

Sort out search/filter logic of listing upload

Add original and promotion price gap validation

[SEA + BR] Increase accuracy of the selected categories' category recommendation to 75%

Chat function between seller and KOL

AMS Auto deduction from escrow paid

Social Feature Missions

To tag order with Unreasonable / Unknown ASF - [All] ASF-ESF Discrepancy Order Handling

[BR]Launch Weight Recommendation Model in Listing Upload

Deliver Seller Center stability improvements (meet Google Good standard)

[All] Fix order counts in 3PL Filters on Mass Ship page

FS Seller Mission: Add FS in seller mission

Create tools to better manage LT sellers (with less RMs)

Drive new shop user conversion through exclusive benefits

Fashion Shop Improvement

To improve adoption and coverage of Price Advisor

%NMV Stop Charging at Max Cap

Seller service fee enhancement - add more configurable fee rule parameters (such as order basket size, logistics channel etc.) and new fee base

Dynamic Fee Module that supports all existing and upcoming new functions of the several current isolated fee modules

Seller transaction fee enhancement - enable "near to realtime" charging and add more configurable fee rule parameters

Fee Display in SC

Enhance the clarity of seller income display for orders having RR event after escrow is paid

Differentiate Reverse Shipping Tracking Description Display by Buyers and Sellers

Seller RR List enhancement phase 1 (easier search & clearer call to action)

For Return To Seller orders (RTS), show clear logistics info update to sellers to help them plan return inbound

App Subaccount: add capability to access MyOrders

[MY] Collect shipping tax for eligible orders per regulatory requirement

Tax Service Revamp Phase 1

Deliver CNCB PII compliance project

Deliver SG KYC Phase II features

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Deliver Seller deposit to all CNCB seller to require them topup deposit when onboarding Shopee

Block Listings for Unverified SG Seller

Deliver the feature to provide more capabilities and advanced components of decoration for Super Brands day

[PH] Seller shipping fee insurance

[ID] Seller Wallet x Seabank auto withdrawal integration

[CB] Reserve escrow balance amount for Ads purchase

Deliver auto-topup feature improvement

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Deliver the feature of Top Picks enhancement

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Deliver Seller Value Added Center (one deligated page for sellers to make purchases) to TH

FSS/CCB Full Automation

FSS/CCB Intermediary Status

Deliver the feature to encourange more NS sellers to decorate through templates/one click decoration

Create Ads Recommendation in Seller Center

Allow sellers to pay for additional Chat broadcast quota

Charge API hits to Independent Software Vendors (Open API Monetization)

[ID+VN] Finalize a proposal for CBC monetization

Deliver Digital Product Package for ID Shopee Supllier

Deliver FSS/CCB in CBSC for CB sellers signing up

Deliver new program - 'Star Program' in TW for sales target management

Deliver Campaign Package in Seller Centre for TH & VN

Launch the feature to allow sellers to register Global Brand through CNSC

CNSC Shop Relink Process Improvements

Adding More Metrics Regarding Listing in BD Center

[BR] All non-receipt RRs to be judged by Shopee (system judge), to improve buyer UX and minimize related seller dispute costs (only cases that system cannot judge will route to agent)

Support CB 3PF sellers to fulfill via local 3PF warehouse (Phase 1.a)

Complete SF Phase II feature: Campaign Package post launch migration sign off

Complete SF Phase II feature: Shop Owner Management - ID/MY migration sign off

Complete SF Phase II feature: ID Social Tag migration sign off

Complete SF Phase II feature: ID Seller Visit migration sign off

Complete SF Phase II feature: Reporting Phase II migration sign off

Standardize AWB API to reduce SPX manpower to sort

Build reports, analysis and recommendations in BD Center to improve RM quality

Enhance the wrong category detection and correction flow by increasing time effectiveness and reducing redundant operations

Implement keyword rule system to reduce manpower required for improving recommendation model accuracy by shifting annotations from item level to keyword level

Finalize the long-term product plan for reporting feature

[All] Finalize the proposal of KPI Configuration

Deliver Recurring mission to allow CB ops set auto recurring mission for different target sellers

[RR After Order Completed Phase 2] Agent to judge high-risk online RRs raised after order completed

[RR After Order Completed Phase 3] Reduce fraudulent RRs raised after order completed

Build admin page for Ops to configure thresholds for RR after order copmleted, to allow faster fine tuning

Combined order after checkout to save shipping cost

Shipping Insurance

Charge seller "excess shipping fee" when buyer paid shipping fee exceeds actual shipping fee

Remove shipping rebate to seller when seller is at fault for causing RR

[Product Proposal] Batch 3PL allocation for masking channel orders to better hit discount tiers of 3PLs

Integrate listing upload capability with PMS/FBS to support B2C business

Inner open API-listing side

[CB] Add MPSKU Duplicate Check in CNSC and Openapi

Finalize the proposal for merge shop tag and seller tag services into one services to improve data accuracy and reduce bugs for downstream teams

[All] Deliver one-stop management of open API lifecycle

Finalize the proposal for KYC screening process

[All] Deliver open platform push mechanism optimization to improve its success rate

[All] Deliver open platform stability improvements on success rate & latency

[All] Improve open platform product support SLA

[All] Finalize the proposal to optimize the Shop header and extract shop level attributes

[All] Deliver the feature to increase the conversion for the shop users from shop ads

[All] Deliver the feature to increase the conversion efficiency of non-deco shops by personalized components

[All] Deliver the limitation for abandoned unread users from the same shop

[All] Replace low performing CBC Scenario/user groups with higher ones to reach users with CBC messages that they are more interested in

[All] Deliver personalized vouchers to ensure users being reached by benefits they are interested in

[All] Revamp CBC quota system to avoid sellers sending too much low efficient messages with limited broadcast quota

[All]Deliver the Inner Open Platform V1.1

[All]Deliver flexible rate limit and access control configurations to support ops to manage different level of ISVs

[SG]Deliver the Partner API Management V1.1