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Manager Views
Brey's Scorecards
Specialist Name
Request Type
Date Reviewed
Professionalism: Tone is courteous and polite
Professionalism: Tone is used with tact and empathy
Accuracy: Support Request Tagged Correctly
Accuracy: Message does not include errors
Overall QA Score (Calculated)
Comments
Professionalism Score (Calculated)
Accuracy Score (Calculated)
1
Voice Task
6/16/2020
90%
90%
90%
4
Average
5
Average
5
Average
4
Average
2
Email Support Task
8/4/2020
85%
Check for spelling
90%
80%
Voice Task
7/6/2020
85%
Fantastic handling of complex request!
90%
80%
5
Average
4
Average
5
Average
3
Average
4.67
Average
4.33
Average
5
Average
3.33
Average
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