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QA Manager Scorecard
An easy-to-use Quality Assurance (QA) template to track feedback and develop your team
Add Scorecard
Specialist Name
Request Type
Manager Reviewer
Date Reviewed
Professionalism: Tone is courteous and polite
Professionalism: Tone is used with tact and empathy
Accuracy: Support Request Tagged Correctly
Accuracy: Message does not include errors
Overall QA Score (Calculated)
Comments
Professionalism Score (Calculated)
Accuracy Score (Calculated)
Professionalism Total (Calculated)
Accuracy Total (Calculated)
QA Total (Calculated)
1
Email Support Task
8/4/2020
85%
Check for spelling
90%
80%
9
8
17
2
Email Support Task
7/7/2020
75%
70%
80%
7
8
15
3
Voice Task
7/6/2020
85%
Fantastic handling of complex request!
90%
80%
9
8
17
4
Email Support Task
7/3/2020
70%
Don’t forget to confirm email and name
60%
80%
6
8
14
5
Email Support Task
7/1/2020
90%
Quick to resolve, great job!
90%
90%
9
9
18
6
Voice Task
6/22/2020
85%
80%
90%
8
9
17
7
Voice Task
6/16/2020
90%
90%
90%
9
9
18
8
Email Support Task
6/1/2020
80%
Please make sure to attach pdf
90%
70%
9
7
16
There are no rows in this table
4.25
Average
4
Average
4.63
Average
3.63
Average
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