Professionalism: Tone is courteous and polite
Professionalism: Tone is used with tact and empathy
Accuracy: Support Request Tagged Correctly
Accuracy: Message does not include errors
Overall QA Score (Calculated)
Professionalism Score (Calculated)
Accuracy Score (Calculated)
Professionalism Total (Calculated)
Accuracy Total (Calculated)
Want to print your doc?
This is not the way.
Try clicking the ⋯ next to your doc name or using a keyboard shortcut (