Skip to content

QA Manager Scorecard

An easy-to-use Quality Assurance (QA) template to track feedback and develop your team
Add Scorecard
Specialist Name
Request Type
Manager Reviewer
Date Reviewed
Professionalism: Tone is courteous and polite
Professionalism: Tone is used with tact and empathy
Accuracy: Support Request Tagged Correctly
Accuracy: Message does not include errors
Overall QA Score (Calculated)
Comments
8/4/2020
85%
Check for spelling
90%
80%
7/7/2020
75%
70%
80%
7/6/2020
85%
Fantastic handling of complex request!
90%
80%
7/3/2020
70%
Don’t forget to confirm email and name
60%
80%
7/1/2020
90%
Quick to resolve, great job!
90%
90%
6/22/2020
85%
80%
90%
6/16/2020
90%
90%
90%
6/1/2020
80%
Please make sure to attach pdf
90%
70%
There are no rows in this table
Modify/Add Request Types

Want to print your doc?
This is not the way.
Try clicking the ··· in the right corner or using a keyboard shortcut (
CtrlP
) instead.