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Manager Views
Al's Scorecards
Specialist Name
Request Type
Date Reviewed
Professionalism: Tone is courteous and polite
Professionalism: Tone is used with tact and empathy
Accuracy: Support Request Tagged Correctly
Accuracy: Message does not include errors
Professionalism Score (Calculated)
Accuracy Score (Calculated)
Overall QA Score (Calculated)
Comments
2
Email Support Task
7/1/2020
90%
90%
90%
Quick to resolve, great job!
Email Support Task
6/1/2020
90%
70%
80%
Please make sure to attach pdf
5
Average
4
Average
4
Average
4
Average
3
Email Support Task
7/7/2020
70%
80%
75%
Email Support Task
7/3/2020
60%
80%
70%
Don’t forget to confirm email and name
Voice Task
6/22/2020
80%
90%
85%
3.33
Average
3.67
Average
4.67
Average
3.67
Average
4
Average
3.8
Average
4.4
Average
3.8
Average
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