Performance-oriented Customer Success Manager offering exceptional record of achievement over a 15-year career in a customer facing role in the B2B space. Strengths include 5 years of experience in SaaS industries, and over 10 years as an accomplished Customer Success Manager, and 5 years in Sales. Expert in optimizing customer satisfaction while driving renewals and revenue. Strategic and analytical approach to solving problems, while retaining customers through excellent customer service and customer relationships.
Net Retention average from Q3 2022 to Q1 2024 was 118.30% with Net Attainment of 172%! (chart below)
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Career Summary
