I’m a results-driven Customer Success pro who knows how to turn big challenges into even bigger wins! With over five years of experience in customer success, account management, and strategic leadership in SaaS and tech, I’ve managed multimillion-dollar portfolios, driven 118% net retention rates for 11 straight quarters (yes, really!), and delivered scalable solutions to enterprise and mid-market clients alike. I’m all about building meaningful client relationships, streamlining workflows, and empowering teams to smash their goals.
Fluent in Spanish and a pro at navigating complex organizations, I thrive on turning technical insights into strategies that deliver real impact. Known for my collaborative problem-solving, data-driven decisions, and knack for creating top-notch customer experiences, I bring energy and focus to every project. When I’m not geeking out over SaaS solutions, you’ll find me hiking, traveling, or diving into new learning opportunities. Let’s make success fun, effective, and unstoppable!
Net Retention average from Q3 2022 to Q1 2024 was 118.30% with Net Attainment of 172%! (chart below)
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Career Summary
