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Additional AccomplishmentsStarted a profitable language e-learning company and lead a team of 20 talented individuals in the development of ooLango's services for Spanish, Chinese and English in 2020 and 2021.For 6 years, managed customer renewals to improve satisfaction; while consistently achieving over 100% of set goals and 4 promotions to serve small, medium, and enterprise clients. Consistently met or exceeded targets of net retention and quotas at ClickDimensions, SoftwareOne, Sharp, HealthNet and Blue Cross & Blue Shield often achieving 100% or more.Lead team of 8 fellow Customer Success Managers in 20% product expansion of State of Arizona Government, including all major universities, governmental agencies and enterprise accounts.
Highest Net Retention Award (2025)Most number of Multi-year renewals (2025)Community is Core Award for all of ClickDimensions 2024 (held for 123+ days!)Customer Success Manager of the YearBest Cold CallerToastmasters: Advanced Leadership Bronze, Competent Communicator, and Advanced Presentation BronzeVolunteer of the Year Award, Tempe Prep Academy Awarded Best Small Business in Arizona by winning the "Sterling Award" by Scottsdale Chamber of Commerce and the prestigious entrepreneurship award, "The Spirit of Enterprise Award" from Carey School of Business Award at Arizona State University
Accomplishments & Awards
Accomplishments:
Litmos:
Most recently at Litmos my success continues:
· In 2025 achieved 14 consecutive quarters of exceeding net retention targets.
· Awarded Top Net Retention (129%) in 2025.
· Top Number of Multiyear renewals in 2025.
· Conducted early 2-year renewal for major account bringing in close to ½ a million dollars of TCV.
· Played an instrumental role in adding $120,000 Professional Services to 4 at risk customers in Q2 2025.
Proactively monitoring feedback to improve retention & reduce churn and consistently preforming way above average!
ClickDimensions:
Here’s a chart of Q1 2023 to Q2 2024 reflecting # 1 Performance of 22 other Success Managers for most Revenue Won. Additionally, I had the highest number of Completed Demos, Completed Discovery Meetings, Opportunity Created, and ACV Created!
Record 118% net retention for the 11 Quarters (Q1 2022 to Q3 2024)!
Here’s a chart of Q1 2023 to Q2 2024 reflecting # 1 Performance of 22 other Success Managers for most Cross Sell Revenue Won!
Q3 of 2024 is no exception- Net Retention of 119.89% !
Web sites from former Professional Endeavors:
Awards:
Recent:
Past Notable:
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