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About Me
I’m passionate about customer success and love leading with enthusiasm, empathy, and vision! As a Strategic Account Manager and Customer Success professional with over seven years in SaaS, I’ve channeled my entrepreneurial drive. I’ve founded a small business, ooLango E-Learning, to deliver exceptional leadership results. Drawing from my experience leading a 20-person team to 50% growth in 18 months at ooLango, I bring strategic vision and adaptability to drive innovation. This is much like planning unforgettable vacation travels with friends by aligning everyone’s ideas into a seamless adventure.
I’m proud to have earned #1 rankings for renewals and expansions among 22 CSMs at ClickDimensions. While at Limos, in Q2 2025, I have added $120,000 in Professional Services to at-risk accounts and secured a $500K TCV 2 year renewal at Litmos. I do this while fostering trust and inspiring teams to exceed goals!
I thrive in cross-functional settings, partnering with Sales, Product, and Support to streamline workflows, boost GRR/NRR, and enhance customer outcomes. As voted by my peers, I’ve been recognized by the “Community Is Core” Award. With a Harvard Leadership Certificate and bilingual skills (English/Spanish), I’m excited to lead the Teamed Models with accountability. My desire is to empower CSMs to excel, and create success stories together!
Meet my two dogs, Rusty the Beagle and Sammy, the Kelpie. We can often be found on a mountain or in the neighborhood sniffing around.
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