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About Me
I’m passionate about customer success and love leading with enthusiasm, empathy, and vision! As a Customer Success professional with over six years in SaaS, I’ve channeled my entrepreneurial drive. I’ve founded a small business, ooLango E-Learning, to deliver exceptional leadership results. Drawing from my experience leading a 20-person team to 50% growth in 18 months at ooLango, I bring strategic vision and adaptability to drive innovation. This is much like planning unforgettable vacation travels with friends by aligning everyone’s ideas into a seamless adventure.
In 2025 I am so proud to have achieved 14 consecutive quarters of exceeding net retention targets. I also feel great to have earned #1 rankings for renewals and expansions among 22 CSMs at ClickDimensions. While at Limos, in 2025, was awarded highest net retention and multi-year renewals. I do this while fostering trust and inspiring teams to exceed goals!
I thrive in cross-functional settings, partnering with Sales, Product, and Support to streamline workflows, boost GRR/NRR, and enhance customer outcomes. As voted by my peers, I’ve been recognized by the “Community Is Core” Award. With a Harvard Leadership Certificate and bilingual skills (English/Spanish), I’m excited to contribute to the team. I love to create success stories together!
Meet my two dogs, Rusty and Sammy. We can often be found on a mountain or in the neighborhood sniffing around.
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