Jobs: It describes what the organization and its employees want to achieve in their work and personal development. JOBs help identify which actions are relevant to the training program value chain.
Pains: Describes the adverse effects, risks, and obstacles related to inadequate performance. In other words, they are the effects of inadequate or insufficient training.
Gains: Describe the verifiable changes and achievements that the organization and its employees wish to achieve or the concrete benefits they are looking for; always associating the training with a chain of contributions.
