Jane Smith
Product Manager
5/12/2023
5/10/2023
The main reason for the user's burnout was personal stuff, but also unclear expectations for their role and a lack of feedback. Joining a disorganized team and not knowing what was expected of them hurt their confidence in leadership and their own abilities. To return to the company, the user would need clear role expectations and regular feedback. Improving feedback would involve laying out role expectations and being explicit about vague expectations. The user felt like they were constantly switching projects and didn't have ownership over their work. Despite these challenges, the user enjoyed the people at the company and the flexibility to explore different things. As the company scales, it's important to maintain clear expectations and encourage work-life balance. The user shared their feedback with others, but felt like there was a secretive space for constructive feedback. Additionally, the user expressed concern about a specific individual dominating meetings and potentially ruining the culture for others.
Clarify role expectations and provide regular feedback to employees Improve communication and address rumors promptly to maintain employees' confidence in leadership Address difficulty with stakeholder relationships and constantly switching projects to reduce burnout and improve productivity Encourage good work-life balance and maintain smaller events to promote a positive work environment. Sam Barnes
Engineer
5/9/2023
5/10/2023
The user realized that customer success wasn't a good fit for their long-term career goals and would have preferred an opportunity in professional services or a leadership role. They have received feedback on their performance but would have liked more feedback on growth opportunities. The user did not feel that the team's growth was a major issue but recognized that it was changing and being defined. The job itself did not change, but the user's impression of it did. They enjoyed working directly with users and problem-solving specific requests, but would have preferred more technical document building and less outreach. The user felt that the team sync meeting missed an opportunity to make it polished and valuable and was more of a weekly update. They also noted that the way information is shared and collaborated on through Slack channels, emails, and docs may be difficult to scale as the team grows. The user appreciated the highly motivated, competent, and creative team and the focus on efficiency. They have not experienced any major issues at the company other than the role fit. The user appreciates their time at the company and loves the product.
Providing more frequent and detailed feedback on growth opportunities for employees Evaluating the balance of technical documentation building and outreach responsibilities for employees in customer success roles Developing a more intentional and polished approach to team meetings, such as the stats and stories meeting Reevaluating the scalability of communication channels, such as Slack and email, as the team grows in size Adam Parsho
EA
5/8/2023
5/10/2023
The individual felt the need for more challenge and started learning more on the side. They expressed interest in joining the engineering team and received positive feedback from colleagues and manager. They enjoyed the hands-on learning and the amazing people, but wished for more face-to-face time and support with public speaking skills. Overall, they were hyper motivated and organized, and grateful for their time at the company.
Increase challenge and growth opportunities for employees to prevent boredom and encourage skill-building. Offer more support and training for public speaking skills to help employees feel confident and competent in communication. Consider implementing more face-to-face time or in-person team-building activities to foster a sense of community and connection among remote employees.