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Operations
37
Jake Dockter
Regional Lead, Quality
I love working in Trust and Safety and bring years of experience.
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Ciprian Damboianu
Claims Specialist
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Cam Gibbons
Claims Specialist
I am a team manager with experience in client communication, project management and individual development.
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Cameron Gibbons
Claims Specialist
I am a team manager with experience in client communication, project management and individual development.
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Grace Bowman
Knowledge Management Editor
2 years of experience writing and editing. Most recently wrote workflows and managed content for internal payments and legal teams. 3 years of experience with CS, including a team lead role. I'm interested in continuing down the path of technical writing, knowledge management, or content strategy.
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Matthew Baird
Administrator Analyst
I’ve primarily worked as a systems analyst/IT support for customer support operations but I’m open to pretty much anything, anywhere.
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Kayla Oakley
Quality Operations Lead
Project management, program management, product implementation, operations
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Matt Stuard
Capacity Planning Manager (Workforce Management)
Experienced workforce management and operations professional with 23 years of operations experience with 18 years in contact center operations and 15 years in workforce management roles.
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Dan McDowell
NA Safety Team Coordinator
I am a people manager well versed in working with Legal, PR, Social Media, Crisis Management, and Operations teams to make sure that we can find wins for both customers and our business. I focus on being solution oriented and positive. I'm looking for a new role where I can help bring people together while enhancing processes for efficiency.
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Nicole Nowlin
Project Manager
Project/Program Management
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No
No
Rachel Young
Safety Support Specialist, Interim Knowledge Management Editor
Experienced, versatile, human support agent seeking new opportunities in the support / operations world! Looking for roles in customer support, or shared support services (content and documentation writing, community policy writing).
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Molly Douglas
Knowledge Manager
Content strategy, knowledge management, L&D, etc.
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Peter Golemis
Personal Safety Response
My focus in college was in HR Management and Communication Studies. These were chosen based on what I feel my strengths are as a person. Being a resource for people to come to when in need, providing them the steps and actions for them to succeed. Communication is also a strong point for me, as I learn so much from people just by hearing and empathizing with them and what ever situation they may be going through. Overall, I have been described as a caring, understanding, patient, knowledgable, and funny. I take great pride in each of these attribute and have been able to use all those strength in sync with one another.
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Elise Josie
Social Media Coordinator
Social media management, project management, crisis management, pr/comms, investigations
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Kim Wagner
Quality Program Manager
I am Eager, organized, enthusiastic and willing to try anything. Passionate about building effective teams with a spirit of constant improvement and having fun while doing it. Life is too short to spend not enjoying every day. Ask me about: quality management, supporting customer service at scale and Project and Program Management
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Benjamin Swanson
Claims Specialist
Experience in claims handling across various types of insurance including property, workers compensation, short and long term disability, and FMLA. Experience working with legal teams and vendor management from the Claims perspective.
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Jessie Moore
Regulatory Response Associate
Looking to work for a company that shares my values and appreciates my passion and ability to learn and adapt and thrive during change and uncertainty.
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Rachel Eaton
Quality Insights Analyst
I have a background in Trust and Safety, program management, and Quality Insights. Excited to try and learn new things!
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Zara Stevens
Safety Team Manager for the Americas
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Artie Perrault
Regulatory Response Senior Associate
I have extensive experience in the travel/technology industry managing all aspects of the customer lifecycle. I have successfully managed multiple projects and enjoy organizing feedback that results in product/process improvements. My roles include Customer Service, B2B and B2CSales, Legal and Regulatory Response, and Community Campaigning. My biggest strong suit is my ability to learn quickly, adapt my strategy accordingly, and effectively communicate my learnings with relevant stakeholders.
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No
Kellin Stein
Safety Manager
An experienced leader with a professional attitude and the ability to be flexible and positively handle change. Possesses excellent communication, leadership and organizational skills. Development of self and others is a motivator in personal and professional life.
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Erik Hoffman
Trust Program Coordinator
Looking for work in Risk, Trust and Operations
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Quintein Vazquez
Regulatory Response Associate
I'm a 5 year Airbnb veteran looking to utilize my investigation skills with another company. I've handled discrimination and harassment cases. I was also the main Customer Support point of contact for tax levies, withholdings, and garnishments. My ideal company would be one that is able to maintain a strong work culture with an emphasis on diversity.
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Megan Bryant
Training Specialist
6+ years of a vast array of experience within education, including teaching, curriculum development, instructional design, training, project management, and content creation - I also hold a master's degree in Secondary Education.
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Shelby Strouse
Payments Manager
Experienced in project management, people leadership, product solutions, program management, strategy, business process improvement, and employee engagement.
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Natalie Nelson
Team Coordinator
Hi, I'm Natalie! I'm great at thinking about the big picture of a project and delivering the details. I have a lot of experience in project management and my exemplary communication and stakeholder management skills allow me to bring a sense of ease to the projects I work on. Looking for a role where I am challenged with impactful subject matter and the ability to work as a team towards a common goal. Project management, people management, regulatory enforcement, investigations and compliance, and operations management.
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Mari Hosti
Training Specialist
Spent 5 years working for Airbnb: started as a CX agent and worked up to a product development team for our CS tooling. I ended my time at Airbnb as a CS Trainer. I love public speaking, teaching, training, and facilitating. I'm highly relational and love being a culture building. I co-lead the Parents ERG in the Portland office and was a Core Value Interviewer for 3 years.
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No
Jeri Hoover
NA Operational Change Manager
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No
No
Chris Lillard
Regulatory Response Associate/Recently an Account Manager
Hi all - I've spent the last 7 months in a brand risk management role, assisting users with regulatory and tax issues in their respective jurisdictions, as well as enforcing nondiscrimination on the platform. Before that, I spent 3 years supporting our Prohosts and Hotels in an account manager/customer success role. This involved B2B sales work followed by managing the health of these accounts once onboarded. I'm open to a variety of roles!
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Carlie Armstrong
Experiences Market Manager: North America
Creative, data-driven market manager with 5+ years of operations experience. I was instrumental in the launch of Experiences in 2016 (launched London, 1/12 global markets), scaled North America markets by implementing supply acquisition and demand strategies post-launch, oversaw North America's highest-booked market, and most recently helped to launch Online Experiences. I love working in a fast-paced, cross-functional position to launch and scale new products/initiatives.
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Rashida Williams
Claims Supervisor
10+ of claims experience and customer support. Looking for claims and risk management positions. Willing to relocate.
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Emmett Buentiempo
Safety Specialist
So far: +Performed highly sensitive investigations of ongoing safety crisis throughout the world, working with trauma and the extremes of human behavior via phone and email. +Communicated regularly with Community Policy teams to navigate often-gray areas of community and business risk. +Worked with stakeholders from Legal, Comms, Crisis Management, and other teams to action on cases with high media attention and serious brand-risk. Looking for: +Opportunities to expand into data, and use MySQL.
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E-mail Emmett
No
No
Asmaa Aboasha
Data Privacy Analyst
Analyst, Business Analyst, Operations, Strategy roles. Open to relocating and remote work.
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Emma Connelly
Tax and Legal Associate
I'm looking for a position in which I can utilize my past experience and embrace the ambiguity. I had worked on Airbnb's Regulatory Response team specializing in enforcement of the Airbnb nondiscrimination policy, city registration, transient occupancy tax, federal income tax, copyright, and most recently working closely with legal to investigate and resolve community claims against Airbnb. Such claims include Demand Letters, Small Claims, AAA claims, and Attorney General's Complaints.
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No
Emilee Hannum
Project Manager
I'm an agile, strategic, and thorough project leader with comprehensive skills and experience leading projects and driving analysis for global companies. I'm skilled in project and change management, communication and negotiation, and conflict management. I enjoy building relationships, collaborative teams, and deliver results in the toughest and most pressured environments. I'm looking for a project manager, program manager, or change manager role in the Portland metro area.
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No
Christina Glassner
Senior Claims Specialist
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No
No
Jessemin Sage Sheyda-Losick
Social Impact Experiences Lead
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Other
8
Emily Bianchi
Project Manager
Seasoned program/project manager working in tech, consulting and construction seeking program/project manager position with a balance of product and operations build and implementation.
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No
Abby Fammartino
Senior Food Program Manager, Americas
A job in food policy or large scale food for change organizations; food advocacy, food program management, big picture climate think tank type work!
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No
Sarah Godlewsi
Business Process Improvement Analyst
I worked for 4 years in Trust and Safety both as a specialist and as an assistant team lead; last year I moved into Business Process Improvement supporting our Safety team. I am looking to work in Policy, Policy Operationalization, Business Process Improvement, or Trust and Safety operations.
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Katherine Brockman
Claims Specialist
I would ideally like to stay in tech, customer support or legal roles. I have been involved in high value claims and have experience working with legal, outside vendors, sensitive issues.
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E-mail Katherine
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No
Matthew Brown
Regulatory Response Associate
Regulatory or legal position.
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No
Ruthie Wabula
Safety Specialist
I am an experienced social worker and diversity equity and inclusion advocate that has found those skills and experiences have been valuable in fields outside of social services. What I am looking for an organization or a company that is passionate about their product and mission and treats their employees well.
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No
Isabelle Knight
Project Manager
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Laurel Spain
Shift Supervisor
Looking for management positions with a focus on project management or vendor relations. Have a decade of combined experience with project management, vendor management and people management.
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No
Sales/BD
2
Julia Herrington
Account Manager
6 years of experience in account management and business development. Experience with building out new and untapped markets. Laser focused on streamlining service procedures and programs, while maximizing team efficiencies with a results and data driven approach. Strong track record of cultivating strong & collaborative partner relationships.
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Samantha Lemieux
Sales Enablement Specialist
Portland Native. Previous life I was a wardrobe stylist and marketer, have also dabbled in interior design and graphic design. In the last 5 years I've been in sales, product marketing, and enablement. Looking for a similar role in product enablement, project management, or marketing.
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E-mail Samantha
No
No
Recruiting
1
Amanda Gregg
Recruiting Manager
Open to doing IC Recruiting or Managing a team. Primary focus recently has been on non-technical senior roles. Very comfortable hiring for leadership positions for all areas of focus (Customer Support, Legal, Sales, etc).
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E-mail Amanda
No
No
Marketing
1
Joni Whitworth
Creative Producer
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Customer Success
31
Erik Olson
Partner coordinator
Experience in claims handling, from small losses to over $1,000,000.00 settlements. Also have experience in vendor management from a claims perspective as well as a customer experience perspective.
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E-mail Erik
No
No
Luis Velazquez
Training Specialist
Positions within Training, Learning and Development or Instructional Design
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E-mail Luis
Yes
No
Morgen Pack
Social media specialist
Social media/customer support roles!
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No
Ed Villarreal
Social Media Specialist
I have a versatile background including customer service, credit, banking, and training for a large company.
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No
RJ Delnicki
Quality Insights Analyst
I have a deep background in research science before joining Airbnb. At Airbnb I worked as a Quality analyst where I provided insights that could improve customer service. Interested in Research or Analyst roles around Customer Experience or Customer Service.
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No
Jeremy Drinkwater
Safety
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E-mail Jeremy
No
No
Reed Wilder
Payments Team Coordinator
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No
Bruno Peixoto
Social Media Specialist
Background in International Relations, customer support and hospitality. Bilingual Portuguese-English
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E-mail Bruno
No
No
Carrissa Paige Tyson
Pilot Perfect Scale Specialist
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Nicholas Finchum
Pilot Perfect Scale
Highly perceptive to details, collaborative, and agile! Looking for roles in CS/QA/Social Media/Project Management!
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Amanda Olson
Pilot, Perfect, Scale Specialist
I have a varied background in customer support, project and program coordination, non-profit and educational sectors, and community outreach.
↗️ LinkedIn
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E-mail Amanda
No
No
Laura Sapp
Payments Associate
Organized and efficient individual with over 13 years of experience in an array of customer service roles from sales to management. Continually showing enthusiasm and aptitude for tackling new situations and taking on increased responsibilities. Look for a position that I can grown in. Past roll included communicating with payment processors to obtain crucial information to assist a user. Done in a professional yet humanly manner. Managed project work that ensured my team had the resources needed to preform their roll.
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E-mail Laura
No
No
Anna Stein
Pilot Perfect Scale Specialist
Looking for creative opportunities in customer support or piloting roles
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E-mail Anna
Yes
No
Scott Nelson
Social Media Specialist
↗️ LinkedIn
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E-mail Scott
Yes
No
Janelle Schaffer
Claims
Compliance, Fraud Investigations
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E-mail Janelle
No
No
KELLY ALBINO
Regulatory response associate
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E-mail KELLY
No
No
Courtney Oswalt
Safety Specialist
↗️ LinkedIn
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E-mail Courtney
No
No
Marin Hoag
Pilot Perfect Specialist
Human Resources or Marketing related rolls
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E-mail Marin
Yes
No
Justin Hemp
Pilot Perfect Scale Supervisor
↗️ LinkedIn
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E-mail Justin
Yes
No
Kaspian Clark
Appeals & Escalations Associate
Conflict Management, Conflict Resolution, Diversity & Belonging, ERG work, Appeals & Escalations customer success
↗️ LinkedIn
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E-mail Kaspian
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No
Erwin Villanueva
Senior Property Specialist
Any opportunity that utilizes the skill-sets that Airbnb honed & refined
↗️ LinkedIn
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E-mail Erwin
No
No
Branden Leath
Claims Team Coordinator
7+ years within the Insurance industry. Highlights include fraud, customer success, performance management and priority setting. Executing and achieving near-term tactical milestones, as provided by leadership, to achieve strategic goals and functional priorities. Collaborate within project groups - answering questions, providing feedback (liaising with Product, Training, Quality, Policy, etc as appropriate). Coaching and mentoring teams, identifying individual training to ensure quality.
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E-mail Branden
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No
Luke Huscher
Safety Specialist
I pride myself on my ability to easily and naturally create new environments which promote team cohesiveness and inclusion.
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E-mail Luke
No
Danielle Collins
Regulatory Response
↗️ LinkedIn
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E-mail Danielle
No
Yes
Ed Villarrel
Social Media Specialist
I am leaving the amazing social media team. I have a versatile background including customer service, banking, credit, utilities, tech, and training for a large company. I also excel in public speaking and presentation. I enjoy doing theatre work in my spare time.
↗️ LinkedIn
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E-mail Ed
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No
Vanessa Hall
Safety Specialist
2+ years within the Safety team at Airbnb. Investigated cases involving complex trauma or personal harm, provided empathetic support to users and determined policy based resolutions. Highlights include: - Cross functional collaboration with project groups, subject matter expert for new policy creation and implementation - Point of contact for the creation of a new team to provide urgent support - Mentoring new agents and continuing to provide support through difficult case handling
↗️ LinkedIn
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E-mail Vanessa
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No
Chelsea Ellis
Payments Senior Associate
↗️ LinkedIn
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E-mail Chelsea
No
No
Chelsea Ellis
Payments Senior Associate
↗️ LinkedIn
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E-mail Chelsea
No
No
Grayson Loving
Appeals and Escalations Associate
My strengths include -- technical insights on user experience/user interface, articulating complex technical issues with simple logic and language, handling sensitive Press/Social Media cases with professionalism, and humanizing our relationship with customers in order to build community. I am seeking employment that utilizes these skills in a collaborative environment, and I would be open to remote opportunities. Thanks for the consideration.
↗️ LinkedIn
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E-mail Grayson
Yes
No
Nicole Norman
Pilot Perfect Scale Specialist
I collaborated with global, cross-functional teams to test new internal customer service tools to provide actionable feedback to our stakeholders. During the COVID-19 crisis, my role pivoted to the Frontline Stays program, simultaneously assisting the community while providing feedback about the user journey, workflows, product bugs, and supporting partner agents. I was also an active member of the Social Impact committee that planned and executed fundraisers and volunteer events.
↗️ LinkedIn
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E-mail Nicole
No
Adrian Monroe
Team Coordinator, Claims
Highlights: Liaised with key stakeholders on sensitive and urgent cases bearing significant legal + media risk, managed 6 Claims Specialists (evaluated performance, fostered engagement), represented Claims Ops on projects such as Host Guarantee Intake redesign (informing product design, beta testing, pilot oversight, new training and workflow), worked as interim investigator with Law Enforcement Response (processed data requests, ensured compliance)
↗️ LinkedIn
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E-mail Adrian
No
No
Engineering
2
Michael Hayes
Software Engineer
I like node, typescript, graphql, and building tools for developers, but have a wide variety of full stack experience
↗️ LinkedIn
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E-mail Michael
No
No
Jesse Garrison
Senior Software Engineer
My background is primarily in Ruby and JavaScript with some Java sprinkled in there. I am looking forward to expanding my toolset in my next role.
↗️ LinkedIn
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E-mail Jesse
No
No
Design
3
Erin Donohue
Content Strategist
I’m looking for content strategy, UX writing, and other writing opportunities in Portland or elsewhere.
↗️ LinkedIn
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E-mail Erin
Yes
No
Myray Reames
Senior Art Director & Designer
I'm a Senior Designer and Art Director with seven years of experience working on branding and 360 campaigns, both agency side and in-house. Having worked with clients like Airbnb, Amazon, Skype, and Starbucks I'm looking for my next in-house role where I can have an impact. I'm open to working in Portland, OR or remote in any other west coast city where I can travel to when the world opens again.
↗️ LinkedIn
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E-mail Myray
No
No
Elissa Hall
CID Team Lead
I've worked as both an FTE and contractor at Airbnb over the past 6 years and have found my greatest professional strengths are in creative management. Thus, I am looking for compelling Project Management work in creative industries. I can back up creative vision and hyper-growth with operational skills, manage daunting budgets, and above all, offer robust support and mentorship to teams as they work toward achieving their goals.
↗️ LinkedIn
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E-mail Elissa
Yes
No
Data Science
1
Sarah A. Richardson
Data & Privacy Support Specialist
A fast pace environment with endless projects to conquer and an opportunity to be impactful in something greater then myself.
↗️ LinkedIn
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E-mail Sarah
Yes
No
Legal
2
Blair Bayers
Commercial Counsel
Extensive experience in both civil litigation and in-house technology transactions (software licensing and cloud subscription sales) and sales support, governance, and enablement. Seeking another in-house opportunity.
↗️ LinkedIn
🏳 Flag
E-mail Blair
Yes
No
Morgan Smith
Legal Operations Specialist
Results driven Legal Operations professional with a proven track record creating dashboards, spend reports, efficiency metrics, and key performance indicators. Demonstrated success with continuous improvement efforts, building and refining software solutions and processes. Ability to work and collaborate across organizational boundaries to complete a given task to accomplish strategic goals.
↗️ LinkedIn
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E-mail Morgan
Yes
No

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