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Bianca Sotelo

Quality Standards Manager, Lux

Responsible for the development and management of global quality standards for the luxury homes business unit, Lux. Worked on supply growth, portfolio management. Part of the original team that shifted perception of what Airbnb offers with Airbnb Luxe product launch. Worked collaboratively w/ Marketing + Photo team to identify supply trends and style marketing campaigns. Creative, Interior Design, Production, Media background.

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San Francisco

Brigid Rigali

Senior Administrative Assistant, Global Policy and Communications

I joined the Airfam after graduating from Santa Clara University in June 2019. As a member of the Policy & Comms team, I supported Chris Lehane (SVP of Global Policy & Comms) and Nick Wilkins (Director of Global Comms). Currently looking for Policy & Comms opportunities and Administrative Assistant roles.

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San Francisco

Chris Oetting

Sales Operations Program Manager

Entrepreneurial minded sales operations/business development leader looking to join a growing team who are building products that solve problems and positively impact humanity. I am most passionate about things which bring people together, most notably including travel, education and athletics.

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San Francisco

Claire Fox

Business Operations Manager

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San Francisco

Darleen De Guzman

Lead Team Coordinator

Executive Assistant / Senior Admin Assistant

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SF Bay Area

Francesca McMillan

Project Manager

Operations / project management. Process oriented with experience in people management, customer support, and interior design operations.

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SF Bay Area

Jessica Hoolko Sullivan

Senior Program Manager, Airbnb Magazine

Looking for an operations or program management role in a creative field.

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SF Bay Area

Jonny Clugston

Photo Editor

Seeking opportunities in a creative environment, specifically in advertising/marketing, media, publishing, and tech industries

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San Francisco

Matt Schoonmaker

Production Manager

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SF Bay Area

Megan Freeman

Operations Specialist

I'm looking for a helping role! I love to fill in the gaps that teams are missing. Whether it's through training and educating other teams, creating missing technical and instructional content, writing blogs or help center articles, reordering or establishing workflows, and more I love to find the holes and repair them. I have a background in customer success, internal operations and documentation, and process efficiency. My strength is discovering how programs and teams are across companies are connected and building out strategic, thoughtful workflows to ensure all parties are educated and can efficiently interact with each other.

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SF Bay Area

Megan Turvey

Special Projects Lead

HR /Employee Experience Roles (people ops coordinator, etc) or early career project roles in Ops. Tech preferred. Thank you!!

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San Francisco

Mike Fink

Director, Entertainment Experiences

A role in the entertainment/streaming space (SVOD, DSP) using my deep understanding and background in marketing and GTM strategies.

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SF Bay Area

Minh Nguyen

UX Research Operations Specialist

I'm a creative spirit liberating my authentic truth & discovering my Ikigai. DESIRE: mutually enhance entrepreneurial business by servicing others alongside a passion driven community; aligning my skill set in cereal entrepreneurship, strategizing efficient processes, streamlining workflows, innovative, solution-driven growth mindset. EXP: dynamic start-up environments, cultivating community & management. INTEREST: cooperative entrepreneurial community, holistic & sustainable living, Ikigai etc

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SF Bay Area

Miriam

Project manager

Seeking roles in Operations/creative field as a project manager. My long term goals is to love over to product management.

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SF Bay Area

Noelle Moreno

Interior Design, project Manager

A strategic leadership role in a creative work environment.

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San Francisco

Oksana Lysenko

Digital Content Specialist

Looking for creative opportunities in digital media, e.g. content production and post-production.

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SF Bay Area

Tanya Rinaldi

Global Adventure Market Manger

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SF Bay Area

Tommy Wang

Open Homes Host Growth Lead

Over six Airbnb years, I've been a leader that's contributed to several key product launches and growth stages across major teams. I have refined the art and skill of working between product, design, marketing, and operations in pursuit of user acquisition and success. Peers often describe my approach as distinguished by a thorough strategic and analytical rigor to support creative ideas and execution. I was also the first Airbnb employee to receive Phocuswright's Top 35 Under 35 industry award.

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San Francisco

Agnes Molnar

Market Manager, Hotels

Looking for my next challenge in strategy, innovation and growth! A versatile Market Manager with 4 years of hands-on experience in account/category management and e-commerce. Proven track record in people management roles (3 years), a fluent speaker in English, German and Hungarian. My career highlight at Airbnb includes developing and handling a portfolio of over 400 partners on the Airbnb and HotelTonight platforms covering the up-and-coming CEE region.

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EMEA

Alfred Lien

Crisis Response Specialist, Safety & Claims

Opportunities in Trust & Safety/Risk/Fraud Investigation in Tech companies

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Singapore

Alice de Bokay

Market Coordinator, Hotels

Trilingual & data driven: Account Manager on the Hotels team for the last year. I managed Frankfurt (DE) and Zurich (CH), before taking on the entire Swiss market and stepping in to manage Amsterdam (NL). Full working proficiency in English, French and German, good Excel skills and always up for new challenges! Open for relocation globally.

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EMEA

Artie Perrault

Regulatory Response Senior Associate

I have extensive experience in the travel/technology industry managing all aspects of the customer lifecycle. I have successfully managed multiple projects and enjoy organizing feedback that results in product/process improvements. My roles include Customer Service, B2B and B2CSales, Legal and Regulatory Response, and Community Campaigning. My biggest strong suit is my ability to learn quickly, adapt my strategy accordingly, and effectively communicate my learnings with relevant stakeholders.

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Portland

Arulazhakan Ayyavoo

Specialist or Project management

Operations specialist or project management

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Singapore

Ashtin Stano

Recruiting and Operations Specalist

Recruiting and Operations Specialist with a passion for data tracking and analysis looking for any opportunities in recruitment, training, project management, data analysis, customer service or other operational roles.

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Canada

Asmaa Aboasha

Data Privacy Analyst

Analyst, Business Analyst, Operations, Strategy roles. Open to relocating and remote work.

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Portland

Benjamin Swanson

Claims Specialist

Experience in claims handling across various types of insurance including property, workers compensation, short and long term disability, and FMLA. Experience working with legal teams and vendor management from the Claims perspective.

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Portland

Bessie Vavoulis

Operations Support Specialist

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Canada

Brittany Galvan

Regional Operations Manager - Safety

Operations Manager for User Safety but familiar with CS Operations overall! Id like to be Remote or stay in Portland if at all possible!

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Remote

Brooke Rubinstein

Senior Associate, Strategic Host Growth & Operations

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New York

Cam Gibbons

Claims Specialist

I am a team manager with experience in client communication, project management and individual development.

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Portland

Cameron Gibbons

Claims Specialist

I am a team manager with experience in client communication, project management and individual development.

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Portland

Carlie Armstrong

Experiences Market Manager: North America

Creative, data-driven market manager with 5+ years of operations experience. I was instrumental in the launch of Experiences in 2016 (launched London, 1/12 global markets), scaled North America markets by implementing supply acquisition and demand strategies post-launch, oversaw North America's highest-booked market, and most recently helped to launch Online Experiences. I love working in a fast-paced, cross-functional position to launch and scale new products/initiatives.

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E-mail Carlie

Portland

Cherlie Tan

Safety Specialist

I was a Safety Specialist based in Singapore (APAC HQ). We handle Safety incidents via ticket escalations or reported by users and resolve them through supporting users with immediate support measures, investigation and providing resolution to ensure their safety. We support global cases and own cases with APAC users. I've supported the China Safety team to handle Mandarin cases for China users for 1 month to allow for transition to 24/7 coverage for China users. I'm looking for similar investigative/escalation and risk/fraud roles. I'm also open to other roles and opportunities.

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Singapore

Yes

Chris Lillard

Regulatory Response Associate/Recently an Account Manager

Hi all - I've spent the last 7 months in a brand risk management role, assisting users with regulatory and tax issues in their respective jurisdictions, as well as enforcing nondiscrimination on the platform. Before that, I spent 3 years supporting our Prohosts and Hotels in an account manager/customer success role. This involved B2B sales work followed by managing the health of these accounts once onboarded. I'm open to a variety of roles!

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Portland

Christina Glassner

Senior Claims Specialist

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Portland

Ciprian Damboianu

Claims Specialist

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Portland

Dan McDowell

NA Safety Team Coordinator

I am a people manager well versed in working with Legal, PR, Social Media, Crisis Management, and Operations teams to make sure that we can find wins for both customers and our business. I focus on being solution oriented and positive. I'm looking for a new role where I can help bring people together while enhancing processes for efficiency.

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Portland

Daniel Oreja Guerra

Claims Specialist

Professional with strong administrative, communication, problem solving and time management skills. Experienced on performing claims verification, payment processing, dispute resolution. I have more than 15 years background in Customer Support and Claims handling. Including fraud, brand and media risk exposure, and third party liability.

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Dublin

Eden Greenstein

Senior Program & Business Manager, North America

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E-mail Eden

New York

Elise Josie

Social Media Coordinator

Social media management, project management, crisis management, pr/comms, investigations

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E-mail Elise

Portland

Emilee Hannum

Project Manager

I'm an agile, strategic, and thorough project leader with comprehensive skills and experience leading projects and driving analysis for global companies. I'm skilled in project and change management, communication and negotiation, and conflict management. I enjoy building relationships, collaborative teams, and deliver results in the toughest and most pressured environments. I'm looking for a project manager, program manager, or change manager role in the Portland metro area.

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Portland

Emma Connelly

Tax and Legal Associate

I'm looking for a position in which I can utilize my past experience and embrace the ambiguity. I had worked on Airbnb's Regulatory Response team specializing in enforcement of the Airbnb nondiscrimination policy, city registration, transient occupancy tax, federal income tax, copyright, and most recently working closely with legal to investigate and resolve community claims against Airbnb. Such claims include Demand Letters, Small Claims, AAA claims, and Attorney General's Complaints.

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Portland

Emmett Buentiempo

Safety Specialist

So far: +Performed highly sensitive investigations of ongoing safety crisis throughout the world, working with trauma and the extremes of human behavior via phone and email. +Communicated regularly with Community Policy teams to navigate often-gray areas of community and business risk. +Worked with stakeholders from Legal, Comms, Crisis Management, and other teams to action on cases with high media attention and serious brand-risk. Looking for: +Opportunities to expand into data, and use MySQL.

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Portland

Erik Hoffman

Trust Program Coordinator

Looking for work in Risk, Trust and Operations

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Portland

Eunbyul Oh

Partner Performance Lead, Regulatory Response

I am specialised in scaling operations by leveraging outsourcers, managing performance and cross-functional relationship management. Based on my previous experiences, I would like to pursue Vendor management or Customer Relationship/Success Management.

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APAC

Ewa Koziol

Claims Supervisor

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Dublin

Fatih Taskin

Customer Success/Account Management

10+ years of combined experience in customer success, account optimisation, account management, team leading. Definitely a people's person.

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Dublin

Fernanda Duran

Operations Coordinator

BizOps and Content Ops opportunities remote or in México City.

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E-mail Fernanda

Remote

Yes

Germana de Angelis

Claims Specialist

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E-mail Germana

Dublin

Giannicola Garau

Personal Safety / Crisis Management Specialist

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E-mail Giannicola

Dublin

Yes

Grace Bowman

Knowledge Management Editor

2 years of experience writing and editing. Most recently wrote workflows and managed content for internal payments and legal teams. 3 years of experience with CS, including a team lead role. I'm interested in continuing down the path of technical writing, knowledge management, or content strategy.

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Portland

Hakima Achard

Sales Enablement Specialist

I am very focused and resolution driven. I enjoy nothing more that assisting my colleagues and the customers/clients I might have to help. Working under pressure and quickly isn't an issue for me. I adapt easily and love to develop my knowledge. I have over 13 years experience in customer service.

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E-mail Hakima

Dublin

Jae Sung Ahn

Community Support Specialist

Self-motivated, fast-learning person who can make a positive working environment for my team. With a deep understanding of respective cultures and background, I can easily build a reliable connection with colleagues and customers. • Efficient, flexible problem solving and preventing skills using an available resource in a restricted situation. • Team / Resource / Supply management / Time organizing on time. • Great at Thinking-ahead, Project Cooperating and Management skills. • Deep knowledge in Customer service / International business, trading, marketing / Team building. Outstanding presentation skill, Research, and analysis, Product promotion, Business strategy planning, international marketing and trading, Customer communication and care, Internal marketing, Basic medical situation management

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E-mail Jae

APAC

Yes

Jaïr Halevi

Partnership Manager

My talent is to make new connections and start (innovative) partnerships. I love to create social impact in a commercial environment. I am looking for a stakeholder management role or or program management role.

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EMEA

Jake Dockter

Regional Lead, Quality

I love working in Trust and Safety and bring years of experience.

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Portland

Jean Lee

Safety Specialist

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Singapore

Jennifer Jung

Specialist

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APAC

Jeri Hoover

NA Operational Change Manager

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Portland

Jessemin Sage Sheyda-Losick

Social Impact Experiences Lead

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Portland

Jessie Moore

Regulatory Response Associate

Looking to work for a company that shares my values and appreciates my passion and ability to learn and adapt and thrive during change and uncertainty.

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Portland

Jieren Hu

Pilot Perfect Scale Specialist (Customer Experience)

I enjoy human-to-human connection, and I put my teammates and customers at the center of what I do. Seeking for a new opportunity in customer experience and learning development where I can continue to grow and use the skills I've honed.

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Singapore

Jill Lu

Account manager for Experiences product

Worked in customer support and moved to business operations/ account management. Experience in data driven consulting. innovation project creating. conducting in class training.

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Singapore

Yes

Joel Neo

Pilot Perfect Scale Specialist

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Singapore

Kamila Utrera

Senior 24Seven Specialist

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Canada

Kate Mills

Market Manager

Growth strategy & operations, program management.

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New York

Katherine Morillo

Community specialist

I am a marketing professional looking for opportunities in community management, digital marketing or project management.

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New York

Kayla Oakley

Quality Operations Lead

Project management, program management, product implementation, operations

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Portland

Kellin Stein

Safety Manager

An experienced leader with a professional attitude and the ability to be flexible and positively handle change. Possesses excellent communication, leadership and organizational skills. Development of self and others is a motivator in personal and professional life.

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Portland

Kim Wagner

Quality Program Manager

I am Eager, organized, enthusiastic and willing to try anything. Passionate about building effective teams with a spirit of constant improvement and having fun while doing it. Life is too short to spend not enjoying every day. Ask me about: quality management, supporting customer service at scale and Project and Program Management

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Portland

Kristen Kiki Wilkinson

Global Training Program Manager

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Remote

Lisa Richards

Sales Enablement Specialist

1.5 YOE in Sales Enablement - focus on new hire onboarding, content creation, needs analysis & project management. 15 YOE in Sales/ BDev/ Customer Success I'm a strong communicator & advocate for my customer while getting excellent results for the business. I am open to opportunities that will allow me to flex my strengths and continue to grow.

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Dublin

Manish Nichani

Supply Lead - India

I am a management professional with 15+ years of experience in driving strategic consultative sales and leading business development operations. Currently heading supply operations for Airbnb in India. My experience has revolved around strategic planning, building go to market strategies, leading sales / account management teams, and helping businesses improve their performance through data driven insights.

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APAC

Mari Hosti

Training Specialist

Spent 5 years working for Airbnb: started as a CX agent and worked up to a product development team for our CS tooling. I ended my time at Airbnb as a CS Trainer. I love public speaking, teaching, training, and facilitating. I'm highly relational and love being a culture building. I co-lead the Parents ERG in the Portland office and was a Core Value Interviewer for 3 years.

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Portland

Maria Grech

Claims Team Coordinator

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Dublin

Matt Stuard

Capacity Planning Manager (Workforce Management)

Experienced workforce management and operations professional with 23 years of operations experience with 18 years in contact center operations and 15 years in workforce management roles.

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Portland

Matthew Baird

Administrator Analyst

I’ve primarily worked as a systems analyst/IT support for customer support operations but I’m open to pretty much anything, anywhere.

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Portland

Megan Bryant

Training Specialist

6+ years of a vast array of experience within education, including teaching, curriculum development, instructional design, training, project management, and content creation - I also hold a master's degree in Secondary Education.

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Portland

Michiko Matsuzaki

Experiences Account Management Associate

A self-starter and excellent team worker. Passionate about non-discrimination, accessibility policy, and disability justice. Started my career from customer support role and transitioned to the core Experiences team as an account management associate. Analyzed hosts's performances and provided consulting on how to optimize their Experience pages and gain more bookings. Worked on cross-functional initiatives to onboard supplies for those who have disabilities to make the platform more diverse.

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APAC

Molly Douglas

Knowledge Manager

Content strategy, knowledge management, L&D, etc.

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Portland

Mun Yang Tham

Operations Manager

Strategy and Operations roles

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Singapore

Natalie Nelson

Team Coordinator

Hi, I'm Natalie! I'm great at thinking about the big picture of a project and delivering the details. I have a lot of experience in project management and my exemplary communication and stakeholder management skills allow me to bring a sense of ease to the projects I work on. Looking for a role where I am challenged with impactful subject matter and the ability to work as a team towards a common goal. Project management, people management, regulatory enforcement, investigations and compliance, and operations management.

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Portland

Nicole Nowlin

Project Manager

Project/Program Management

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Portland

Oisin Tucker

Personal Safety and Crisis Management Specialist

I obtain a versatile set of transferable skills with experience in Trust & Safety, Project Management, Customer Service, Training, People Management, International, Social and Economic development and qualitative and quantitative analytical research. I am currently looking for a role that involves critical thinking, strong communication skills and problem solving such as the areas of Trust & Safety, Project Management, Public Policy, Programme Management, Training, Cyber Crime, Content Creation or Research; however, I am always open to new opportunities.

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E-mail Oisin

Dublin

Olivia Hawe

Program Manager

After graduating from Oxford with a BA in French and German, I have proven myself to be a highly motivated and successful Operations Manager, thriving in a range of fast-paced and high-growth environments from tech start-up to Airbnb Experiences. Looking for a new role in a similarly dynamic and exciting environment.

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London

Olivia Kretschmann de Salcido

Crisis Management / Trust and Safety

Seeking Opportunities in: Crisis Response, Safety, Risk and Fraud Prevention, Research, Policy Background in and passion for: Crisis Management, Conflict Resolution and Peace building, Humanitarian Aid, Cultural & Social Sciences, Education, Hospitality, Project Management Native German, full working proficiency in English, Spanish B1, Open to relocate globally

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EMEA

Orange Qian

Safety Specialist

I would like to back to a client facing role since my previous experiences are related to Sales/BD. But I am open to talk if has other options.

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E-mail Orange

Singapore

Peter Golemis

Personal Safety Response

My focus in college was in HR Management and Communication Studies. These were chosen based on what I feel my strengths are as a person. Being a resource for people to come to when in need, providing them the steps and actions for them to succeed. Communication is also a strong point for me, as I learn so much from people just by hearing and empathizing with them and what ever situation they may be going through. Overall, I have been described as a caring, understanding, patient, knowledgable, and funny. I take great pride in each of these attribute and have been able to use all those strength in sync with one another.

↗️ LinkedIn

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Portland

Quintein Vazquez

Regulatory Response Associate

I'm a 5 year Airbnb veteran looking to utilize my investigation skills with another company. I've handled discrimination and harassment cases. I was also the main Customer Support point of contact for tax levies, withholdings, and garnishments. My ideal company would be one that is able to maintain a strong work culture with an emphasis on diversity.

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E-mail Quintein

Portland

Rachel Eaton

Quality Insights Analyst

I have a background in Trust and Safety, program management, and Quality Insights. Excited to try and learn new things!

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E-mail Rachel

Portland

Rachel Young

Safety Support Specialist, Interim Knowledge Management Editor

Experienced, versatile, human support agent seeking new opportunities in the support / operations world! Looking for roles in customer support, or shared support services (content and documentation writing, community policy writing).

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Portland

Raheel Lakhpaty

Network and Automation Engineer

I'm familiar with a large number of networking devices such as Cisco switches/routers, Palo Alto firewalls, F5 load balances etc. and applications such as ISE, AD, LDAP. I also have a strong knowledge in automation and have developed a number of networking and non-networking tools in Python and Ansible for cost reduction and operational improvements.

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E-mail Raheel

Singapore

Rashida Williams

Claims Supervisor

10+ of claims experience and customer support. Looking for claims and risk management positions. Willing to relocate.

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E-mail Rashida

Portland

Robert Nagy

Purchaser, buyer

I am seeking purchaser, buyer, supply chain specialist role

↗️ LinkedIn

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E-mail Robert

Dublin

Yes

roberto coelho

Regional Lead, Sales Operations

A dynamic and results oriented professional skilled on business planning and control, with strong experience in start-ups focused on sales operations & strategy. As a strategic business partner to sales provides analytical and business advisory, supports decision-making through data driven insights. Exceptional ability to build 1:1 relationships and managing teams, enabling the members with key knowledge and motivation to succeed in complex environments.

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E-mail roberto

Other

Yes

Ruben Money

Foundation Quality Analyst

I am passionate about using data to automate processes and make informed decisions. For the past 2 years, my team worked extensively with SQL, Hive, Tableau and Python to build the infrastructure to support the Quality team in achieving this. I am open to any role that works with data and would be very keen for opportunities in data science or data analytics. I am happy to pursue any up skilling courses that may be required by any future organizations.

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Singapore

Ryan Jensen

Head of Host Operations & Growth

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E-mail Ryan

New York

Salma Dhanani

Program Manager, North American Business Operations

Looking for program management roles in Toronto and or Ontario Canada. I've worked in / for a variety of departments including digital marketing, communications, community, operations, and employee experience (including diversity and inclusion). Very much looking forward to a new opportunity with a great company that'll utilize my existing skills and challenge me to grow.

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E-mail Salma

Canada

Need H1B transfer

Shahirah Jamaluddin

Community support, specialist

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E-mail Shahirah

Singapore

Shannon St. Hilaire

Knowledge Editor

In my role on the Knowledge Management team at Airbnb, I created and updated content in the Community Support knowledge base. I developed our team’s content standards and a quality assurance program to uphold these standards. I also worked extensively on the content strategy for CS’s standardized emails to the community. Before Airbnb, I worked in-house and freelance as a writer and editor for book publishers, newspapers, and other businesses. I have also written and published several of my own creative works. More at www.shannonsthilaire.com.

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Remote

Shelby Strouse

Payments Manager

Experienced in project management, people leadership, product solutions, program management, strategy, business process improvement, and employee engagement.

↗️ LinkedIn

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E-mail Shelby

Portland

Suely Barbosa

Claims Specialist

I have a vast background in Marketing, Digital Operations, Fraud, Risk, Customer Support and claims handling. Open to new challenges and opportunities.

↗️ LinkedIn

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Dublin

Tatiana Leonova

Senior Market Manager, Hotels

10 years experience in account/project management and business development, incl. launching and/or maintaining all major markets across EE, Nordics, Russia & CIS. Worked cross functionally with Product and Engineering. Trained new hires on various operation processes. Looking for a new role with the ability to demonstrate my strategic planning, interpersonal and critical thinking skills. Native Russian, fluent in English and Spanish. Currently based in Berlin, open to relocation within Europe.

↗️ LinkedIn

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E-mail Tatiana

EMEA

Yes

Tristan Ducor

Market Manager

↗️ LinkedIn

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E-mail Tristan

EMEA

Valentina Galioto

Clinical Psychologist/Safety Specialist

Clinical psychologist with strong background in sexual/domestic/physical/psychological/drug abuse, customer service, cybercrime/fraud investigation, coaching/mentoring, content/data review, risk assessment/management, trauma informed care, early childhood care and education, strategic planning.

↗️ LinkedIn

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E-mail Valentina

Dublin

Vanneza Lim

Trust and Safety Specialist

Looking for any form of client relationship, customer success, policies, trust and safety roles. Open to all other opportunities as well, thank you!

↗️ LinkedIn

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E-mail Vanneza

Singapore

vikna karthiga

Safety Specialist

I was a Safety Specialist based in Singapore handling global safety cases. Im hoping to work closely with the community, and to continue to create better connections and trust between human beings. Seeking for opportunities in Trust/ RIsk/ Safety/ Fraud prevention roles.

↗️ LinkedIn

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E-mail vikna

APAC

Vincent Simboli

Luxury Trip Planner/Leadership Core Values Interviewer

3 years at Airbnb in Luxury Retreats/Airbnb Luxe office in Montreal. Currently studying HR Management at Cornell (online) and looking to transition into a career in recruiting. Also open to roles in knowledge management and/or operations. Able to work without sponsorship in USA or Canada!

↗️ LinkedIn

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E-mail Vincent

Canada

Wai Leng Wong

Senior Facilities Program Specialist

Workplace/Facilities Management

↗️ LinkedIn

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E-mail Wai

Singapore

Xiaoyun He

Regulatory Response Lead

Regulatory Response Lead with a demonstrated history of working in the internet industry. Strong customers relationship professional skilled in Performance and People Management, Customer Service, Online Payments, and Regulatory Compliance.

↗️ LinkedIn

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E-mail Xiaoyun

APAC

Zara Stevens

Safety Team Manager for the Americas

↗️ LinkedIn

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E-mail Zara

Portland

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