Adrian Monroe
Team Coordinator, Claims
Highlights: Liaised with key stakeholders on sensitive and urgent cases bearing significant legal + media risk, managed 6 Claims Specialists (evaluated performance, fostered engagement), represented Claims Ops on projects such as Host Guarantee Intake redesign (informing product design, beta testing, pilot oversight, new training and workflow),
worked as interim investigator with Law Enforcement Response (processed data requests, ensured compliance)
Adriana Betancor Skaj
Trust and Safety: French/ Spanish Claims Specialist
I’m a Half Spanish Half American young professional, passionate about helping people, and with extensive experience in Customer Service, Safety, Crisis Management and Fraud. I'm experienced and high value and low value Claims in various departments.
Fluent in French, English and Spanish, I can't wait to start my new adventure!
Ahmed Hassan
Customer Service
I am looking for Customer Service, Product Specialist and or any other job vacancy would fit to my profile. I am always eager to learn.
Alba Blasco
Lead / Customer Service Specialist / QA / Training / KM
I am looking to grow from my past position (VIP GEX Latam team) to most suited roles; most interested departments are QA, Knowledge Management and Training. I have 20+ years experience in Customer Service and Hospitality, and I am ready to support the "behind the scenes" projects to ensure the best experience for our guests, hosts and entire community. I have previous managerial experience, and I was looking for 2020 to be my year of growth within the company. This year is still not over, so I will not give up!
Alizé Bailliu-Chaloux
Guest Experience Specialist
I am a dynamic, creative, detail-oriented worker with over 8 years of experience in customer service. I am a Hospitality & Tourism Management graduate looking to further develop my skills and take on a new challenge.
Amanda Olson
Pilot, Perfect, Scale Specialist
I have a varied background in customer support, project and program coordination, non-profit and educational sectors, and community outreach.
Amanda Ross
Senior Guest Experience Specialist
Obtain a position at a company where I can maximize my learning skills, quality assurance, program development, and working experience.
Amanda Tan
Pilot Perfect Scale Specialist
Ana Dias
Costumer Experience Specialist
I'm an optimistic, healthy and competitive person. I believe that nothing is impossible, and we can always improve ourselves while helping other colleagues to improve, as well. Currently, I am looking for a job preferentially remote but isn't obligatory and I accept to do any shift.
Ana Lurbe Huertas
Customer Success/Account Manager
Looking for my next experience in a Customer Success/Account management/Business development environment. Native Spanish speaker and full professional proficiency in English. I have a rich background in managing big accounts, strategic conversations and project management. Feel free to connect if you would like to learn more about what I can bring to your organisation.
Anna Lorente
Customer Service Specialist
Anna Rinaldi
Customer Service
Constant evolution in Customer Experience businesses.
Anna Stein
Pilot Perfect Scale Specialist
Looking for creative opportunities in customer support or piloting roles
Asun Lola
Customer Service Specialist/Representative/Support
I'm a resourceful, reliable girl looking for a job in Customer success. I have experience working with CRM systems and I always exceed KPI's. (You can check my LinkedIn references )
Baiba Emse
RESOLUTIONS 1
B2B/B2C/Editor/translator/coordinator
Belen De Angelis
Customer SuccessManager
I have several years of experience in multinational companies. Seasoned in building and managing a pipeline of key accounts across Enterprise, Mid-market & SMB segments with a passion to customer engagement. Aiming to leverage an extensive background in sales and marketing to develop a career in customer success management.
Branden Leath
Claims Team Coordinator
7+ years within the Insurance industry. Highlights include fraud, customer success, performance management and priority setting. Executing and achieving near-term tactical milestones, as provided by leadership, to achieve strategic goals and functional priorities. Collaborate within project groups - answering questions, providing feedback (liaising with Product, Training, Quality, Policy, etc as appropriate). Coaching and mentoring teams, identifying individual training to ensure quality.
Bruno Peixoto
Social Media Specialist
Background in International Relations, customer support and hospitality. Bilingual Portuguese-English
Carrissa Paige Tyson
Pilot Perfect Scale Specialist
Cathy Harrison
Manager, Open Homes Community Support
Looking for Community Support Management & Project Management opportunities, in fast-paced environments with diverse teams.
Celine Le Fevre
Manager, Guest Experience
Experienced Luxury Customer Service Manager with 5+, skilled in Salesforce CRM and passionate about wellness.
Chantrell Hart
Customer Service Representative
Chelsea Ellis
Payments Senior Associate
Chelsea Ellis
Payments Senior Associate
Chelsea Frampton
Trip Designer
I have been working at LRI/Airbnb for almost 6 years. I am looking for a new challenge and am open minded to different roles.
Chester Lum
Pilot Perfect Scale Specialist
Project management
Clayre McManus
Customer Experience Specialist
Opportunities in creating maximum customer satisfaction and retention
Courtney Oswalt
Safety Specialist
D'Anita Leblond
Supervisor, Guest Experience
Highlights: Leader and People Manager, Mentorship, Coaching and Support, Performance Management and Priority Setting, Guest Loyalty, Operations, Corporate Strategy, Implementation, Communications, Cross-Functional Alignment, Employee Assessment for Recruitment
Professional Background: Travel and Tourism, Hotel, Hospitality, Food & Beverage, Luxury Service
Daniel Landovskis
Trip Designer
Hi there! Primarily, I am interested in local work within my current community. My LinkedIn Profile will need to be updated before I can properly apply and I do plan on taking some time away.
I am typically guest facing throughout all of my roles. I would be open to new challenges as well. Thank you.
Daniel Tan
Social Media Specialist
Ex MTV VJ/ Radio DJ - Cabin Crew with Singapore Airlines for 6.5 Years - New Hire: Apr 2020 with Airbnb - Social Media Specialist - Looking/Open to New Opportunities!
Danielle Collins
Regulatory Response
Diana Fonseca
costumer experience specialist
I am a proactive person and I have valuable professional skills such as conflict resolution, customer relationship management and customer satisfaction.
Whether working on academic, extracurricular, or professional projects, I apply proven problem-solving, multitasking and communication skills.
I'm looking for a remote job, full-time as I'm portuguese and at the moment I'm living in Barcelona, Spain.
Dominick Cournoyer
Trip Design Specialist
I am currently looking to bring upwards of 10 years of customer facing experience to a dynamic company. Team-minded, I enjoy being challenged and love learning new skills. I am looking forward to my next challenge!
Ed Villarreal
Social Media Specialist
I have a versatile background including customer service, credit, banking, and training for a large company.
Ed Villarrel
Social Media Specialist
I am leaving the amazing social media team. I have a versatile background including customer service, banking, credit, utilities, tech, and training for a large company. I also excel in public speaking and presentation. I enjoy doing theatre work in my spare time.
Edith Sánchez
I think I'm polyvalent and I'm open to new opportunities
Organized, goal-oriented, with analytical skills and used to bilingual communication, I can work in activities related to business and customer management, data processing as well as administrative tasks. Open to learning and assimilation of new technologies.
I'm open to new positions in the digital world.
Elisa Perticaroli
Customer Specialis
I'm open to new opportunities and I love to provide an excellent world-class customer service support!
I have always delivered great performances throughout the years on my past jobs, and I’m an enthusiastic and energetic person with a flexible attitude and hard working ethic, always looking for a new challenge to tackle: I am always more than willing to acquire new skills with my positive and can-do attitude.
Erik Olson
Partner coordinator
Experience in claims handling, from small losses to over $1,000,000.00 settlements. Also have experience in vendor management from a claims perspective as well as a customer experience perspective.
Erwin Villanueva
Senior Property Specialist
Any opportunity that utilizes the skill-sets that Airbnb honed & refined
Etienne Baranger
Claims specialist
Hello. I'm a claims specialist. I worked in insurance before and started to study the APA (I passed the first module already). Don't hesitate to contact me.
Filippo Lamera
Account Management Lead (Spain)
Customer Success Lead-Account Management Lead
Detail and quality oriented person with extensive experience in Team Management and Sales (Acquisition-Onboarding- Account Management & Customer Success).
In my last role I was leading a team of 12 agents responsible for owning and driving Sales and Customer Success with Professional Hosts.
Multiple experiences working in multinational environments (both Tech and Travel companies).
Lived across Spain and Ireland for the last 10 years.
Gabriel Fournier
Guest experience specialist
Although I only worked 1 year for airbnb, I have about 10 years of experience in the hospitality industry.
Geoffroy de Vries
Luckey Customer Success Project Supervisor
I have a strong commitment to make sure our customers are having the best experience possible ! During my experience at Airbnb and Luckey, I loved to challenge existing workflows and process to always find new, easiest and better ways to ensure Customer Satisfaction and work efficiency. I enjoy working among ambitious and talented people on diverse projects.
Grayson Loving
Appeals and Escalations Associate
My strengths include -- technical insights on user experience/user interface, articulating complex technical issues with simple logic and language, handling sensitive Press/Social Media cases with professionalism, and humanizing our relationship with customers in order to build community.
I am seeking employment that utilizes these skills in a collaborative environment, and I would be open to remote opportunities. Thanks for the consideration.
Gwen Fong
Pilot Perfect Scale Specialist
Client-facing roles, training, customer success, project management, account servicing/management, PR/communications
Igors Devels
Customer Success (Russian market & EMEA)
Jahrony Coyere
FR / ENG / SP Resolutions Agent
Based in Europe, Worked for the Airbnb Project in Barcelona for 1 year As CX /Resolutions2 onto "Plus" Agent looking for new adventures.
Janelle Schaffer
Claims
Compliance, Fraud Investigations
Jean-Philippe Merle
Pilot Perfect Scale Agent
Customer Success or Claims positions - French
Jennifer
Pilot Perfect Scale Specialist
2 years experience in customer relationship and financial services; looking for a role in account management, CS related product development project management, and CS leadership. Proactive with strong agility, cultivating strong interpersonal relationships; bilingual (Eng and Kor)
Jennifer Bedard
Guest Experience Specialist
10+ years in the Hospitality industry, detail-oriented, organized, driven and customer-focused.
Jennifer Fry
Project Manager
Customer Experience professional and international woman of mystery with a passion for building and managing (communities, projects, paradigm shifting tools) and exploration (new countries, industries, challenges). Experience ranges over the Czech Republic, Mexico, US, Portugal in the startup world, travel & hospitality, public relations, among others. Passion for people, new technologies, experiences, and horizons. Always questioning, always learning, always shaking things up. Fiercely independent, but a key team player, as the situation requires. Currently looking for a culture that respects and thrives off its remote workforce and can make use of my 8.5+ years at Airbnb and project management expertise.
Jeremy Drinkwater
Safety
Jola Prosceno
Senior Payments Associate
Jolene Gretz
Real Estate
I would like to work on the Airbnb for Work team.
Jose Zuloaga
Airbnb Expereiences Representative
Customer Care oriented writer experienced in translation tasks and multicultural environments. I speak English, Spanish and French.
I worked for the Airbnb Project as Community Education Agent, Resolutions Customer Support and Experiences Representative. Furthermore I am part of the Experiences Ambassador program and keen on this project that gave me the opportunity to continue the trip of multicultural. Please do not hesistate to contact me if any further questions and for me to share my CV.
Julia Downing
Payments Associate
Organized and motivated individual with a degree in marketing, a minor in accounting, and 5 years of experience in various customer service and administrative roles. I am looking for a position in the Seattle or Portland area where I can grow.
Justin Hemp
Pilot Perfect Scale Supervisor
Kana Yamada
Pilot Perfect Scale Specialist
I'm a people person and love helping people. Few years experience in customer support/receptionist/PA field. Japanese native and fluent in English.
Karen Duff
Sales Enablement Specialist
Kaspian Clark
Appeals & Escalations Associate
Conflict Management, Conflict Resolution, Diversity & Belonging, ERG work, Appeals & Escalations customer success
KELLY ALBINO
Regulatory response associate
Laura Sapp
Payments Associate
Organized and efficient individual with over 13 years of experience in an array of customer service roles from sales to management. Continually showing enthusiasm and aptitude for tackling new situations and taking on increased responsibilities.
Look for a position that I can grown in. Past roll included communicating with payment processors to obtain crucial information to assist a user. Done in a professional yet humanly manner. Managed project work that ensured my team had the resources needed to preform their roll.
LUCAS DE MACEDO
Customer agent
I'm looking for new experiences to achieve my goals and make me useful.
I worked as part of a group for many years and feel comfortable as part of a team due to my interpersonal and communication skills. Also, I have strong knowledge (degree, post-degree and courses).
All this broad background makes me an ideal candidate and I believe I can bring flexibility, efficiency, reliability and innovation.
Luis Velazquez
Training Specialist
Positions within Training, Learning and Development or Instructional Design
Luke Huscher
Safety Specialist
I pride myself on my ability to easily and naturally create new environments which promote team cohesiveness and inclusion.
Lupina Haejin Cho
Pilot Perfect Scale Specialist
I'm looking for CS jobs in South Korea
Magali
Customer Experience Team leader
Hi everyone,
French native speaker, I'm currently looking for a new challenge as team leader, HR assistant or quality member.
Don't hesitate to contact me via email ( vanderveken.magali@hotmail.com ).
Have a nice day !
Best regards.
Magalie Gestin
High Value Claims investigator
Customer success, International business and mediation focused in APAC region, training, project management, Marketing
Marie Fontanel
Operations Manager
Hi there, I've been working for the Airbnb project during 3 years. I'm open for any new challenges. If you might be interested about my profile, don't hesitate to reach me out. I'm ready to move anywhere in the world.
Marin Hoag
Pilot Perfect Specialist
Human Resources or Marketing related rolls
Marina Gudkova
Customer service Representative
Mark Joseph Corpuz
Customer service representative
I am currently working for Google as a Customer service representative. I was with the BPO industry for more than 7 years and I know I have a lot to offer.
I am currently looking for a remote job to sustain my mother's medical needs and continue taling care of her while working at home.
Martina Chiara
Customer Experience Specialist
Resourceful and hardworking freshly graduated from university with excellent analytical skills. Demonstrated commitment to providing great customer service. Strong organizational abilities and adept at managing guest experiences, responding quickly to guest needs, and using effective communication. Able to function well in high-stress environments with professionalism and courtesy. Well-rounded and professional team player with the ability to adapt very quickly to changes.
Mayara Zafra Stephenson
Social Media Customer Support Specialist
Specialist with 8+ years experience in technology and communication companies. Customer Satisfaction focused working within Legal, Public Policies, Marketing teams in Brazil & North America and supporting external clients in Portuguese, Spanish and English languages.
Melina Carrier
VIP Guest Experience Specialist
Miho Abe
Social Media Specialist
My key career highlights included providing quality assurance for customers, reviewing sensitive situations from our global community across a variety of Social Media platforms and analyzing Japan social media data.
Morgen Pack
Social media specialist
Social media/customer support roles!
Nathan McKee
Account Manager
Former sales agent who is eager for the next challenge!
Nicholas Finchum
Pilot Perfect Scale
Highly perceptive to details, collaborative, and agile! Looking for roles in CS/QA/Social Media/Project Management!
Nicole Norman
Pilot Perfect Scale Specialist
I collaborated with global, cross-functional teams to test new internal customer service tools to provide actionable feedback to our stakeholders. During the COVID-19 crisis, my role pivoted to the Frontline Stays program, simultaneously assisting the community while providing feedback about the user journey, workflows, product bugs, and supporting partner agents. I was also an active member of the Social Impact committee that planned and executed fundraisers and volunteer events.
Nina Rose Laetitia Cantillon
Social Media specilaist
Looking for opportunities in a sustainable and ethic company.
Nissrin Al jundi
Ms.
Job for Arabic and English speaker, previously worked as customer service Agent
Noor Loic
Pilot Perfect Scale Specialist
Looking for any opportunities in Marketing, Strategy or operations
Noor Risliani
Safety Specialist
Paloma Escandon
Communications Specialist
Public relations and strategic communications specialist with more than three years of experience working in public relations and digital marketing, with strong expertise in customer success, developing media plans, and corporate reputation. Proactive and problem-solving mindset with analytical and creative skills to ensure business goals are met.
As for what is next, I'm ready for new challenges and opportunities and very excited to discover what the future holds!
Paulina Muena
Customer Support Specialist
Are you looking for a service/ support specialist with over 6 years of experience in the technology industry, to go out of her way to provide the best service? Do you need a patient team player with mediation and teaching skils? Check my LinkedIn profile!
Rachael Jode
Payments CS Team Coordinator
Seeking remote opportunities that are EU/EEA friendly (US citizen with residency in a European country). Over 7 years of experience in Airbnb customer support with my final role being a Payments CS Team Coordinator. Prior to this, I was a Production Manager in the entertainment and music industry where skills learned have been truly excellent for working with challenging situations. I'm self motivated, a creative problem solver, empathetic and have deep knowledge of customer support. I am adept in and enjoy coordinating!
Some Airbnb background:
• Project management for sensitive payment issues
• Writing team workflows
• Point of contact for with payment processors
• Research and analysis
• Troubleshooting and resolving unusual/edge cases
• Customer care and communication
Raluca Alina Motoc
Team Leader
I worked as case manager for airbnb for a year and learned how to solve our users's issue by using mediation and soft skills. Since a few months ago I started I became a team leader, a position which is way more challenging and interesting. I'd like to continue on this path.
Reed Wilder
Payments Team Coordinator
RJ Delnicki
Quality Insights Analyst
I have a deep background in research science before joining Airbnb. At Airbnb I worked as a Quality analyst where I provided insights that could improve customer service. Interested in Research or Analyst roles around Customer Experience or Customer Service.
Roger Penguino
Partner Operations Manager
8+ years at Airbnb with experience in Account Management, Coaching & Leading People, Customer Service Operations, Program and Project Management
Ruben Dias
Costumer Service Specialist
Always on the hunt of new challenges.
Samantha Pelletier
Senior Guest Experience Specialist
Thoughful, Social, Punctual, Organised, Miticulous, Great Capacity to Memorize music, names and anything related to popular culture. I strive to learn new things and the objective is to just keep learning more, because it is impossible to know everything in this changing world.
Samantha Pelletier
Senior Guest Experience Specialist
Thoughtful, Social, Punctual, Organised, Meticulous, Great Capacity to Memorize, Quick learner.
I have always been interested in joining a group of like-minded people that simply want to share their expertise, apply original thinking, find solutions to make the workflow effective by minimizing lost time. There is always a needle in the haystack and I am ready to find it.
Scott Nelson
Social Media Specialist
Sergio Colomino Ruiz
FS Mentor
Customer service
Smita Tiwary
Pilot Perfect Scale Specialist
A spontaneous spirit casting her wide net for her next adventure, hoping to contribute to a dynamic and vibrant environment. Previous experience with working in a museum, newspaper and marketing data insights firm makes me one that is ready to swim in fields of customer service, programme management, and communications.
Solehan Suhaimi
Crisis Response Specialist
Starley Denadai
Customer Support
Stella Uszkurat
Partner Coordinator
Stephanie Mungiovi
Guest Experience Specialist
Tarshia Arnold
Pilot Perfect Scale Specialist
Tatyana Chinkirova
Customer Service Specialist
I am looking for Customer Support, Sales, or Logistics. My native language is Russian, also I am fluent in English, Chinese, and I have an advanced level of Spanish.
I have good communication and negotiation skills. Fast learner. Experienced in sales and customer service.
Vanessa Hall
Safety Specialist
2+ years within the Safety team at Airbnb. Investigated cases involving complex trauma or personal harm, provided empathetic support to users and determined policy based resolutions.
Highlights include:
- Cross functional collaboration with project groups, subject matter expert for new policy creation and implementation
- Point of contact for the creation of a new team to provide urgent support
- Mentoring new agents and continuing to provide support through difficult case handling
Veronica Balsells
Support
Vikna Karthiga Mageyandran
Safety specialist
Open to opportunities in trust/risk/fraud/safety teams
Vincent Calmes
Team Lead
I won multiple prizes while being a team lead with CPM, I really liked working for the Airbnb campaign as it carries values that are dear to me. Feel free to contact me at anytime if you are interested.