Role: Head of Services Business Operations
Company: Coriant (taken over by Infinera in 2018)
Location: Munich, DE
Reporting to the Senior Vice President Service Responsible for Services governance, management system, transformation projects, improvement measures and KPIs Coordinated Services effectiveness and profitability projects => Technical Service Center optimization and call center reduction from 5 to 1
=> Optimization of warehouse locations (52 => 35 countries, 190 => 129 locations)
=> Reduction of Logistics Service providers from 15 down to 2
=> Implementation of maintenance contract management and standard T&Cs
=> Standardized Network Deployment processes and tools
Managed task force to identify and correct missing revenue bookings for Coriant maintenance business