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Last edited 201 days ago by Jonathan Shottan
Once the accountability skill requirements are in a good spot...
Requirements
Instance
State
User Story
Example Conversations
Acceptance Criteria
General Notes
SW Notes
BeSci Notes
Priority
Post-Workout Commitment
Primary Goal: Get a user to commit to the day they are working out next
Secondary Goals: Collect data on why they don’t want to commit
11
Trigger State
2
After completing a workout, I will receive a message from TONi getting me to commit to my next workout day
2
TONi: {Nice job hitting those PRs}, {Zach}.
TONi: {In that one workout, your Upper Body strength score shot up by 5%.}
TONi: When do you plan on working out on Tonal next?
<Tomorrow> <Tuesday> <Wednesday> <Thursday>
2
May be easier to display full calendar vs. quick replies
Not concerned about hardcoding vs. dynamic responses
Positive Reenforcement. Affect heurstic, micro wins. Peak/End
P1
Because this PN replaces the current post-workout one that links you to post-workout summary, we may want to link to the summary after the convo ends
Interaction here with disabling notifications
P1
End State
9
As a user that responds to TONi, but does veers from the initial ask...
TONi will try to pull me towards answering the commitment question asked originally
2
TONi: When do you plan on working out on Tonal next?
User: What is my strength score?
TONi: Your current strength score is 950. Most recently, you’ve seen the biggest improvement in your lower body strength score.
TONi: Let’s get your next workout day on the books! When do you plan on working out on Tonal next?
<Tomorrow> <Tuesday> <Wednesday> <Thursday>
2
Reframing
P1
Skill is pulling insights from the user
P2
As a user that responds to TONi, but does not want to give a commitment...
TONi will bow out and ask if I want to keep receiving these types of messages
3
TONi: When do you plan on working out on Tonal next?
User: I don’t.
TONi: Can you tell me more?
User: No.
TONi: {Okay, no problem.} I asked because {commitment is the key to consistency}. Would you like me to stop asking?
<Yes> <No>
User: Yes
TONi: {You got it.} I’ll stop asking you when you want to work out next. If you want me to help in the future, just reach out and I’ll help schedule your next work out day.
3
Do we just silence notifications coming from TONi?
P1
P1
P1
As a user that commits to a workout in the future...
TONi will confirm the day chosen
1
TONi: When do you plan on working out on Tonal next?
User: Tomorrow
TONi: {Awesome}, I’ll see you then!
1
Because the initial PN replaces the current post-workout one that links you to post-workout summary, we may want to link to the summary after the convo ends
Given that this depends on mobile, need to stack this work earlier as contract bw clients needs to be aligned on
P1
As a user that responds to TONi, but is not ready to give a commitment (i.e. “not sure”)...
TONi will try to collect information on what barriers may exists that are stopping me from committing.
2
TONi: When do you plan on working out on Tonal next?
User: Not sure
TONi: Do you have any other commitments that would influence when your next workout is?
User: Yes, I have a hockey game.
TONi: When is your hockey game?
User: Wednesday
TONi: {Got it.} Want me to check in with you on Thursday to see how you feel?
2
Probably a p2 for MVP
P2
Probably a p2 for MVP
P2
As a user that commits to a workout beyond the next four days...
TONi will gently encourage the person to show up sooner.
1
TONi: When do you plan on working out on Tonal next?
User: Saturday
TONi: {commitment is the key to consistency}. If you can squeeze in a workout before then, you’ll be able to hit three workouts this week - the optimal frequency as recommended by Tonal’s performance team.
TONi: Do you want to workout sooner?
<Yes> <No>
User: No
TONi: Do you have any other commitments that would prevent you from coming back sooner?
User: No
TONi: {No problem}, see you on Saturday then!
1
Probably a p2 for MVP
P2
Missed Commitment
Primary Goal: Get a user to recommit to the day they are working out next
Secondary Goals: Collect data on why they missed their workout
3
Trigger State
1
The day after missing a workout day that I committed to, I will receive a message that asks me to recommit
1
TONi: {Hey} {Zach}. {I didn’t see you on Tonal yesterday}
TONi: {Are you planning to get your workout in today instead?}
<yes> <no>
User: No
TONi: When do you plan on working out on Tonal next?
<Tomorrow> <Tuesday> <Wednesday> <Thursday>
...
1
P1
End State
2
Same as above + Collect data on why they missed their workout
2
...
TONi: Can you tell me more about why you missed your workout?
<I didn’t feel up to it> <I got busy> <I forgot>...
User: I got busy
TONi: {Life happens!} Thanks for letting me know.
TONi: I’m always here to help. So, feel free to send me a message if you need help rescheduling!
2
P1
P2
No Commitment
Primary Goal: Get a user to commit to the day they are working out next
Secondary Goals: Collect data on why they haven’t committed
2
Trigger State
2
As a user that doesn’t respond to TONi’s initial reach-out, and has not completed a workout the next day...
I will be reminded to choose my next workout day on the following day
(i.e. Monday - TONi reach-out, Tuesday - still no response and no workout, Wednesday - TONi “No Commitment” reach-out)
2
...
TONi: Just checking in!
TONi: {commitment is the key to consistency}. Would you like schedule your next workout?
<Yes> <No>
User: No
TONi: Okay, no problem. Would you like me to stop asking?
<Yes> <No>
User: Yes
TONi: I’ll stop asking you when you want to work out next. If you want me to help in the future, just type the word “schedule”.
2
P1
P2
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