✒️ About Me - Professional Bio
Curious, creative, innovative, and driven by excellence. I have a solutions orientated mindset focused on elimination, automation, and process/platform optimization. Throughout my career, I have developed a reputation for providing creative and cost-effective solutions to complex issues that have significantly increased efficiency, business value, and platform optimization. I continually strive to balance the top-level business goals and strategic business initiatives by proposing cost-effective solutions that do not sacrifice on the quality of the customer experience or quality across the product(s) and business.
With strong leadership skills honed through The Marine Corps, I have 5+ years of experience in SaaS / Fintech, and 4+ years of professional Crypto experience. Extensive experience in the coaching and training of clients & employees, troubleshooting, technical documentation, knowledge base article creation, content creation & management, learning management systems (LMS), support change management, and policy management.
Other Qualifications Include:
•Technical experience implementing and managing CRMs, VoIP Systems, Chat Platforms, and Video Call Support.
• Excellent communication, conflict resolution, and interpersonal skills. Excellent stakeholder management skills able to effectively communicate with C-Suite Executives, Managers, Developers, and Cross-functional Stakeholders.
• Expertise in gathering, analyzing and documenting user stories, business requirements, and process flows.
Professional Interests: Fintech, Blockchain, Web3, Crypto, AI, Virtual Reality, Augmented Reality, EdTech, Green Energy, Hydroponics, Climate Tech, Startups, SaaS, Biotech, Machine Learning, Learning Management Systems, Innovation, Technology, Leadership, Personal Development.
Aspirations & Goals:
😃 About Me - Fun Bio
I have 2 cats (Lolo & Mew) and 2 dogs (Zuko & Winry - yes those are anime references, bonus points if you know from where!) that I’ve raised with my partner over the last 3 years. I’m a collector of hobbies including collecting. I’ve played Magic The Gathering for the past 10+ years and enjoy many other TCG games like Runeterra, Eternal, and Heroes of the Storm. I’m a gamer (Apex Legends, Hades, Grounded, Marauders, and MTG Arena are my current games), musician (mostly play Guitar but have played Saxophone, Baritone, and Trombone), artist (graphite, charcoal, and ink washes are my main mediums), love snowboarding, and am an avid reader. Feel free to check out my if you like Sci-Fi Fantasy!