Policies & Procedures

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Training Guide

Welcome to the team!

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Welcome to the team!

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Safety Guidelines

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1) Always follow the Two Leader Rule.

Please make sure that there is another leader within eyesight so that you are never alone with a child.

2) Always maintain appropriate boundaries.

Safety is a top priority in our kids environments. We ask that volunteers maintain appropriate boundaries in regards to touch and talk (e.g. anything that might tear someone down).

3) Never release a child without a matching pick-up tag.

Each child’s name tag will have a code in the bottom corner. Make sure each parent’s pick-up tag has the matching code. If for any reason they do not have a pick-up tag with the matching code, please ask them to see our check-in area to print a new one.

4) Never use the Zion Kids restrooms.

For safety reasons, we have designated a set of restrooms for child use only. If you need to use the restroom, please use the adult restrooms in the auditorium.

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Check-in

Kids will receive two identical name tags. One is for the child to wear and the other will be added to their group’s roster.

Name Tag Notes

Make a note of any allergies, medical notes or special circumstances that are displayed on each child’s name tag.

Discipline

We do not allow any physical discipline in our kids ministry. If you have attempted to re-direct the child multiple times without success, let your team leader know so they can help.

Wellness Policy

Children who are sick should not be allowed inside the room. This includes a rash, diarrhea, vomiting, a fever within 48 hours, or cold/virus symptoms such as a runny nose that is cloudy, yellow, or green.

Accidents

If a child gets hurt at any point during the service, please let your team leader know so they can provide any care or attention the child might need. Be sure to share what happened with the child’s parent during check-out.

Reporting

If you sense that a child is in any danger at church or at home, please let a staff member know immediately. Please do not take any action without instruction from your team leader.

Paging Parents

Paging a parent during a service is always our last resort. Paging a parent will be determined by several factors: parent’s request, the need of the child, level and frequency of crying, if they are a first-time guest, etc. Please let your team leader know if you feel we need to contact a parent.

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Nursery Protocols

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Diaper Changing

Diaper changing is only to be done by someone 18 or older. (Men are not permitted to change diapers.) Be sure to wear gloves and sanitize the changing area. Make sure other adults are around during the process and let the parent know that they’ve been changed.

Feeding

Make it a point to ask the parents to write down any feeding instructions for their child on the check-in sheet. Be sure to check the written instructions for each child.

Labeling

As much as possible, please label any items that a parent leaves with their child.

Toy Cleaning

After all children have left, spray each toy with antibacterial spray and let them air dry.

Holding Babies

When holding a baby in your arms, please hold only one baby at a time.

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