Why Customer Success?
Great founders and great companies come from and require a diversity of backgrounds and skill-sets. However, some of the most useful raw materials for growing and scaling companies come from the naturally entrepreneurial and interdisciplinary skillsets of Customer Success.
At Underscore, we back transformative entrepreneurs from inception to scale. We believe Customer Success leaders have a uniquely important role in the Boston tech ecosystem as key drivers of this transformation. Whether as future founders or entrepreneurial leaders within high-growth companies, we want to support and foster Customer Success leadership in our city.
As a Customer Success Core Leader, you will be responsible for:
Engaging with the Boston Customer Success success community with an eye for entrepreneurs and building sustainable relationships Organizing virtual programming for different stages of Customer Success leaders, such as monthly meetups, fireside chats, panel discussions, etc. Supporting and connecting with Customer Success-oriented founders through programming and relationships Co-creating thought leadership content with Underscore and Boston Customer Success leaders Having the opportunity to advise active investment opportunities that are Customer Success focused Working alongside Underscore for Customer Success guidance to portfolio companies
Naturally community-oriented The primary objective of this role is not as an investor, but as an activator and amplifier of the existing Customer Success community here in Boston. Though you won’t have an opportunity to lead and make investments, you will have ample opportunities to engage with the firm through Customer Success-oriented entrepreneurs that you come into contact with. Part-time Core Leader, Full-time Customer Success We expect and believe this role is best filled by someone who is actively engaged in the Customer Successs ecosystem as a full-time Customer Success leader with strong interests in venture capital, entrepreneurship, and growing their personal/Customer Success network We expect this to be a ~2-3 hour weekly commitment likely with some sort of programming every other week 1 year engagement (Minimum) We hope that the community and network you build from this engagement becomes self-sustaining and something you feel passionate about maintaining over time
Who should become a Customer Success Leader?
A rising star and actively engaged member of the Boston Customer Success community Well-connected and a natural builder of communities and lasting relationships Strong interest in venture capital and supporting entrepreneurs
What does success look like as a Customer Success Core Leader?
Your Customer Success programming has become the leading generator for high-quality and thoughtfully engaging Customer Success thought leadership here in Boston The Underscore network has become the most uniquely differentiated and defensible Customer Success network here in Boston You’ve helped introduce or advised on 3+ investment opportunities during your tenure with Underscore VC You’ve worked with 2+ Underscore portfolio companies through Customer Success workshops or engagements Members of the Customer Success Core community are introducing Underscore to new founders/startups as well as joining Underscore portfolio companies in key Customer Success roles
Email Jenni (email@example.com) with any questions or to further discuss this opportunity.