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Projects that exceed our technical capabilities or expertiseRequests that require resources beyond what we can reasonably provide as a free serviceTimeline demands that compromise quality standardsProjects requiring specialized skills outside our design services
Businesses or individuals who demonstrate unprofessional conductClients who are abusive, threatening, or disrespectful to our teamRepeated failure to provide necessary project information or feedbackUnreasonable demands or expectations beyond the scope of free services
Businesses involved in illegal activitiesContent that promotes hate speech, discrimination, or violenceProjects that may infringe on existing copyrights or trademarksAdult entertainment or explicit contentMisleading or deceptive business practices
Companies whose values fundamentally conflict with our missionBusinesses that compete directly with our core servicesOrganizations that may present conflicts of interestProjects that could damage our professional reputation
We may need to prioritize projects based on available capacityComplex projects may be declined in favor of serving more small businessesWe reserve the right to limit the number of projects per clientSeasonal demand may affect our ability to take on new projects
We only accept projects we can execute professionallyWe reserve the right to decline projects outside our expertiseWe may refuse work that doesn't align with our design philosophyWe maintain the right to discontinue services if quality cannot be assured
Provide accurate information about their business and needsRespond to communications in a timely mannerTreat our team with respect and professionalismUse our services for legitimate business purposes onlyComply with all applicable laws and regulations
We will notify you promptly with a brief explanationWe may suggest alternative solutions or resources when appropriateWe will treat all inquiries with respect, regardless of our decisionWe may recommend other service providers if suitable
Circumstances change significantlyMisunderstandings are clarifiedClient demonstrates commitment to meeting our standardsProject scope is modified to fit our capabilities
Helping as many small businesses as possibleTreating all inquiries fairly and respectfullyProviding clear communication about our decisionsSupporting the small business community through quality design
Race, colour, religion, or national originGender, sexual orientation, or gender identityAge or disability statusPolitical affiliationGeographic location
Reservation Notice
NOVUS ARTECH SERVICE RESERVATION NOTICE
RIGHT TO REFUSE SERVICE
Novus Artech reserves the right to refuse service to any individual or business at our sole discretion. We are committed to maintaining professional standards and providing quality design services to businesses that align with our values and capabilities.
CIRCUMSTANCES FOR SERVICE REFUSAL
We may decline to provide services in the following situations:
Project Scope & Feasibility
Professional Standards
Legal & Ethical Considerations
Business Compatibility
CAPACITY LIMITATIONS
As a company providing free design services, we operate with limited resources:
QUALITY ASSURANCE
To maintain the high standards our clients, expect:
CLIENT RESPONSIBILITIES
Clients must:
NOTIFICATION PROCESS
If we must decline services:
RECONSIDERATION
Decisions to refuse service are generally final, but may be reconsidered if:
OUR COMMITMENT
Despite reserving the right to refuse service, we are committed to:
NO DISCRIMINATION
Our service decisions are based solely on professional and business considerations. We do not discriminate based on:
CONTACT FOR CLARIFICATION
If you have questions about our service policies or believe a decision was made in error, please contact us directly. We're happy to discuss our policies and clarify any misunderstandings.
This policy ensures we can maintain high standards while serving the small business community effectively and professionally.
Novus Artech reserves the right to update these policies at any time. Current policies apply to all new service requests.
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