Irvin (Tech Support Candidate)

Everything related to myself, passion, and career goals.

👋 Welcome to my page

SRE Operations Support

24/7 Application/Platform Support in Distributed Environments since 2012

Site Reliability Engineering (SRE)

Tier 1-3 Technical Support

Windows Phone App Development and Technical Writing

Rapid Adaptation to Diverse Technologies

Cloud Platforms: Basic AWS System Administration, Azure Administration

CI/CD Tools: Octopus Deploy, Jenkins

Monitoring and Logging: Splunk, New Relic, Dynatrace

IT Service Management: ITIL Foundations

Networking and Load Balancing: Knowledgeable in network configurations and load balancers

Web Servers and Databases: IIS, MS SQL Server, Linux

Version Control Systems: GitHub, Bitbucket, SVN

Communication Tools: Slack, Microsoft Teams

TechBuddy Virtual Assistant Initiative

Database and Server Migration Assistance

Incident Management Improvement

False Alert Reduction in Monitoring Tools.

Support for Cloud Transition of Web Applications

Improved Customer Request Resolution Rates to 60%

Windows Phone Mobile App Support and Documentation

Knowledge Transition Support at Accenture

Cum Laude on college

Strive in excellence

Improve customer satisfaction

Share my knowledge

Never stop learning

Networking

⁠

⁠

Want to print your doc?
This is not the way.

Try clicking the ⋯ next to your doc name or using a keyboard shortcut (

CtrlP

) instead.