“If a decision is irreversible and very high impact for the company, it should be made with a lot of data and rigor; it should involve more stakeholders, and maybe multiple teams. Think product pricing as a perfect example.”
“If a decision is reversible and relatively low-impact for the company, an individual should be able to apply their best judgment based on the company’s operating principles and plans (this is where those documents become key). This could include UI changes, customer service responses, etc.”
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