Campaign Playbook

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App Overview

App Overview

Campaign Types

Welcome bonus

Type: VELOCIA_SIGNUP
Description: Earn points for joining rewards
Goal: User activation

Ride and earn

Type: transactional
Description: Earn points each time your ride
Configurable to specific modes/products
Goal: General app engagement
Examples: Ride bus and earn

First trip bonus

Type: Transactional
Description: Earn points for activating your first transit ticket
Goal: User activation

Streak

Type: Streak
Description: Earn points when you reach a streak goal. Goals can be configure to be achieved within a day/week/month
Goal: Incentivize users to ride transit on a consistent basis to help encourage the habit

Location

Type: Location
Description: Earn points when you activate a ticket in a specific location (configurable by geojson)
Goal: Incentivize users to travel to certain locations

Time specific earning

Type: Transactional
Description: Earn points for activating a ticket within a date/time range
Goal: Incentivize users to take certain during a specific time window (i.e. off-peak hours)
Examples: Weekend bonus, ride your daily commute

Ride of the month

Type: Transactional
Description: Earn points by taking a specific mode of transit
Goal: Incentivize riders to take a specific mode of transit

Survey

Type: Survey
Description: Earn points by completing a survey
Goal: Collect information on user behaviour/demographics

Offer Discount

Type: New offer
Description: Redeem offers at a lower point value
Goal: Increase redemptions and encourage users to utilize points

Friend referral

Type: Referral
Description: Earn additional bonus for referring a new user to the app (earn once new user activates their first ticket)
Goal: Increase # of users
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