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Customer notified of an issue with sample via automated email (before CS reached out) - How can we make this process more streamlined so that CS isn’t also reaching out to customer to inform them of the failure but is also made aware and can issue replacement?
Update credit card — immediate charge to customer?
Matt Schwartz
Garret MaBottle UpdatesETA: 2/24Issues with the design of the bottle + cap. Trying to avoid EVT 2, but this is where I have the most hesitation. Currently waiting on compliance testing verdict need to make minor updates on the PVT label + cap since you are headed to vacayPouch UpdatesETA: 2/19Ready for Production Verification Tests (one step from Mass Production)Currently waiting on compliance testing verdict need to make minor updates on the PVT pouch since you are headed to vacayFYII think everyone knows that V+A are going to be two separate bottles and pouches going forward with Fidelitone.
9/5/24 Meeting
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Name
Topic
Notes
Resolution/Action
Resolved?
Shayna Lans
Tempus test failures - customer outreach process / sequence
Shayna Lans
Miscellaneous Follow-Ups
Data Updates
Bottle update
@James Cabrera
@James Cabrera
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