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B2B Distribution
Amazon
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8/15/24 Meeting
Copy of Meeting Topics
Copy of Meeting Topics
Name
Topic
Notes
Resolution/Action
Resolved?
Name
Topic
Notes
Resolution/Action
Resolved?
Matt Schwartz
Shipping Cadence
Proposal to Update Selling Plan from:
Today - 25 → 30 days
Proposed - 25 → Monthly (
ticket
)
We’re aligned that we should do it. We should get
@Garret Ma
‘s approval before making this change.
SL
Shayna Lans
Miscellaneous Follow-Ups
Reactivation behavior — How did testing go? Are we ready to push this to production / update macros?
Random date — Oct. 20. v. Nov. 20 for reactivation?
https://tallyhealth.gorgias.com/app/ticket/135161058
Barcode already registered error message — timing?
Test kit only — bug fix in progress — update?
New email for new customers?
Reactivation Behavior → Seal’s functionality isn’t super straightforward. Let me clarify.
Barcode - error - not prioritized (
@Matt Schwartz
to talk to Nick)
TKO → let’s see when this will be done.
Welcome Email → still in marketing’s hands
SL
Shayna Lans
Recurring test kit as part of membership
Remind me — when do I add this to subscription v. not? Should all memberships have this variant?
@Matt Schwartz
to ask
@Nick Nathan
.
SL
Shayna Lans
Returns & Refunds SOP
In progress — some open questions for Garret/Fidelitone to help inform policy
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