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Customer looking at past order history in Help Center was irritated when we instructed him to log into the Tally app (disconnected sites - no easy way to jump from Help Center to Tally app)
Can we remove these from the malformed subscription report now?When does the next order go through relative to reactivation date?Nick investigating
Cart → Login → Cart
Discount code - need to create duplicates of discount codes of winback (40%).
Garret MaAmplify CoQ10 ready for OKC. Will ship over to them next week - likely to arrive in 2 weeks.Once that happens, then operationally we are ready for launch.Garret MaPouches are looking fantastic so still tracking for early FebBottles had issues with the “soft touch cap” - we may go into EV2 which would push back launch to mid Feb.Aside: We have enough inventory at OKC to hold us through Feb - but increase velocity the last few days may erode this quickly. So need to keep pulse on this.
8/1/24 Meeting
Topics 13
Name
Topic
Notes
Resolution/Action
Resolved?
Shayna Lans
Help Center v. Tally App
to do light research on Gorgias to see if we can add a log in link.
@Matt Schwartz
to update links in the Macros.
@Shayna Lans
Shayna Lans
Malformed orders when membership excludes (or skips) Vitality
Nick has a ticket, will update when its done.
Shayna Lans
Reactivate plan - customer ability to reactivate independent of CS
Shayna Lans
Reactivation date incorrect in customer app
Seal cannot pull a date for a future order if there’s no order schedule.
We are investigating.
Shayna Lans
Bug - “please log in” message at checkout for someone already logged in
Bug fixed this week:
Shayna Lans
Failed payment list for CSAs
This report be generated every monday in the reports folder.
Supplement Order Updates
Doris Dev Updates
Check back in for 2 weeks
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