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Garret MaBased on our last conversation we had talked about starting a reactivation email flow.Any update here?
Kyle HumphriesWhen a customer enters their TallyAge test kit vial number and taps ‘Next’, display an error message to the customer if the TallyAge Test kit was already registeredError message copy: This TallyAge Test has already been successfully registered to [masked email address]Email address masking: email addresses should be masked to show the first and last character of the local part (before the '@') and the domain, while the middle characters should be replaced with asterisks. Examples:Garret MaWe have had additional issue with the bottle transparency which we are trying to address quickly in EVT #1 but possible that we may require a EVT 2. Slowness in growth is also leading us to hae enough inventory with OKC through Feb (potentially)
7/18/24 Meeting
View 3 of View 19 of View 18 of View 2 of Topics 12
Name
Topic
Notes
Resolution/Action
Resolved?
Shayna Lans
Replacement test kits
Cheaper to send recurring v. membership one-off — are there reporting implications if we make the switch to this flow? cc:
@Melanie Goldey
Shayna Lans
Customer removing Vitality from renewal via “Skip” being flagged as malformed - how do we confirm true malformed v. intended action and remove the latter from malformed report?
This will happen after the Subscription Management release.
Shayna Lans
Failed payment report
For CSAs to reach out to customers who have failed third attempt for repayment
Prioritized this work for the team. ETA tbd.
Reactivation Flow
Yes, Matt has an update to share
Let customers know if their TallyAge Test kit as already registered
Goal: Align on requirements + copy with CS
Update on Bottle Flow timeline
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