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What does this mean? confirmed that this isn’t an issue with our app. Investigation shows that OKC is not properly updating status from Sendle.
Garret MaCurrently using: “one off” ($249) in all instancesShould we consider bifurcating product SKU and title for replacement kits issued for “membership starter test kit” v. “membership recurring test kit”? Would save from a Unit Economics perspective Currently no way of tracking number of replacement tests accurately sent out in Shopify
Matt SchwartzWhen can we put this into effect?Matt Schwartz
6/6/24 Meeting
View 17 of View 18 of View 2 of Topics 12
Name
Topic
Notes
Resolution/Action
Resolved?
Shayna Lans
“Unfulfilled” Orders in Customer Profile
@Nick Nathan
Shayna Lans
Jill Frank
Replacement test kits
No f/u until Jill is back.
Shayna Lans
Updating malformed order report to exclude memberships w/o Vitality
Hold off until we launch Subscription Management in App - will have a ETA next week.
Shayna Lans
Question: if members skip in the app, will we see the skipped order in Seal?
Shayna Lans
Cancellation Deep Dive
Failed Payments Update
In general Failed Payments have ticked up in the previous few months. We attribute this to a greater proportion of customers using mobile and ShopPay.
Updated Failed Payment Retries from 1 to 2 in the last few weeks. Will see if that had any impact on metrics.
Hold until we can refresh the metrics (next Ops Meeting)
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