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5/9/24 Meeting

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View 13 of View 18 of View 2 of Topics 12

Name

Topic

Notes

Resolution/Action

Resolved?

Customer Complaints on Tax

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@Shayna Lans

⁠

to recap current customer complaints on taxes. What type of customer are they?

Are there any new customer inquiries about taxes

Recommendation:

We are compliant with tax laws per state, therefore if a customer complains about this amount we should reinforce that.

Should we offer $x off as a retention tactic?

Tech Solutions:

We want to add more transparency in what we charge in a subscription.

Adding tax line to order emails

Adding in tax language in checkout

We are in compliance w/ tax law and we need to update a macro w/

Amplify Reformulation

We are swapping out Uro A with CoQ10 because Mitopure has asked us to do so and they are backed by Nestle. The target switch would happen around September (date TBD)

Open Question:

What prod and eng do we need to do to support this?

From a marketing lens what is required?

Churn Deep Dive (FYI)

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@Shayna Lans

⁠

is leading this project to better understand churn, who is doing it, and why.

@Jenna Feltes

⁠

will be supporting her from a data perspective

Open Question:

As we look to better undersatnd archtypes of customer, do we have a sense of how to best identify them based on age, demo, geo? Or what else are we missing?

We can pull together a list of things are investiating but would like your feedback to better udnerstand if we are diving into the right areas.

⁠

@Matt Schwartz

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to share Onboarding survey results with

@Jenna Feltes

⁠

and

@Shayna Lans

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