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Garret Ma would like to get your thoughts on whether these questions are duplicative to what you have asked in your survey + suggestions on finding 10 or so cancelled people to talk live withPreference on supplement subscribersThen depends on N we can reach out to non-obvious members1-month supplement subscribers Let’s look at non-biohackers (send the emails and he can check if we have onboarding survey results).
talk to Melanie on what to give to these folks.
Is there a limit on the number of skips a customer can make?Can customers skip consecutive months?Are there any limitations?Garret MaHow are customers able to purchase multiple subscriptions? How can we prevent members from purchasing multiple subscriptions and establishing more than one account?Script catches them, CSAs reach out.
Matt Schwartz
How often did this occur w/ Restore launch?How often does this occur on an average month?How often do you move up a shipment date?
How often did this occur w/ Restore launch? 10xHow often does this occur on an average month? Not often; other than restore customers, most customers are willing to wait until their next ship date to receive the new productHow often do you move up a shipment date? For every customer requesting to purchase Restore now we updated their next ship date for 30 days post initial orderSeveral customers requesting to “try before they buy” or make a single purchase (not interested in subscription) - consideration for future launches
5/16/24 Meeting
View 14 of View 18 of View 2 of Topics 12
Name
Topic
Notes
Resolution/Action
Resolved?
Shayna Lans
Churn Deep Dive (FYI)
@Kyle Humphries
Who should we look for:
@Matt Schwartz
Action Items:
@Garret Ma
@Shayna Lans
Include Product Team in these calls w/ .
@Shayna Lans
Shayna Lans
Skip feature
No limitations on max number of skips or consecutive skips.
Shayna Lans
Multiple subscriptions / accounts
Troubleshooting malformed customers:
Off-cycle Purchases
Current Functionality:
Customers can only add new supplements to their existing subscription, that will be sent out in the next upcoming order.
Questions:
Next Steps:
Shayna responses:
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