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Katie SpinosaLet’s discuss when Member Success should file JIRA tickets vs. go to Slack for Q&A.Katie SpinosaCan we discuss best path forward to this issue with OKC fulfillment statuses?
Garret MaCan we get a report of the % of orders from Fidelitone are fulfilled same day vs with 24 vs within 48?
Mikhial HuddaWe would like to add SKU numbers for each product variant and variant for data tracking purposes. We are looking to discuss how changing SKU numbers will affect the launch of new products (i.e. Amplify)Katie SpinosaThis is an ongoing issue. Can we put our heads together to determine how we can find a solution? Examples listed below beneath the meeting agendaGarret MaKatie Spinosa
Memberships purchased as giftsCredit for next order due to poor experienceKatie Spinosa
Set a monthly reminder in the MSA team calendar to send a new monthly invoice
4/26 Meeting
Topics 7
Name
Topic
Notes
Resolution/Action
Resolved?
JIRA Tickets
Fulfillment statuses in Member App
Fulfillment Time Report
Shopify Product SKUs
Memberships without Subscriptions
Store credits - is this a capability in our Shopify store?
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Confirm use cases that we’d like to support:
Kyle to discuss feasibility/need for QA with Nick
Survey participation - can we add if someone offers to provide product feedback?
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Examples of Memberships without Subscriptions:
Current workaround: (per Sydra)
2. Keep an internal note on the ticket with the renewal dates, and which ones need Vitality and a test kit sent vs. just Vitality
3. Once a renewal is completed when the customer fills out the custom invoice, date and signature on the membership tracker internal note
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