Explore

3/14/24 Meeting

View 6 of View 18 of View 2 of Topics 12

View 6 of View 18 of View 2 of Topics 12

Name

Topic

Notes

Resolution/Action

Resolved?

One off test kits sent via CSAs

How often do we send out test kits to customers who had a bad TallyAge test and complained about it?

How much does it cost for the member? cost for us?

Test Kits — send about a dozen a week (60+ yr old)

Delta too high or low +/- 7.5 - 10

Delta-Delta too high/low +/- 5

Testing Failures (~2-3% of all tests)

RARE - Pissed off 2-3 year delta → send a new test

Costs

Delta/Delta2 - we eat the cost - $200

Testing Failure - receiving - $58, extraction - $58, methylation - $200

send a new test

Scientific Inquiries

How often do we get scientific inquiries via the CSAs?

~50 a month

Faces on Gorgias

Product Swap Issue

FYI -

@Nick Nathan

⁠

is helping us with an issue

here

⁠

. Core issue is Seal is having an issue with “product swaps”. What occurs is that it causes customers to get multiple recruring test kits back to back months.

Solutions:

Talking with Seal to determine how to fix this

Tally in the meantime is creating an automated check to prevent this for happening

Test Kit - can we get a retest option?

⁠

@Matt Schwartz

⁠

to talk to nick.

Inquiries on AP for smokers

~2 this week.

There are no rows in this table

⁠

Ticket types since 1/1/24 to 3/14/24

⁠

Tally Logo on Emails

⁠

Want to print your doc?
This is not the way.

Try clicking the ··· in the right corner or using a keyboard shortcut (

CtrlP

) instead.