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Matt Schwartz
By cohorttop reasons whyBy cohorttop reasons whyhow many customers enterhow many saved
Garret MaLet's actually hold off on this, I am noticing a slight increase in pauses due to Surplus. If you haven’t done this. No worries if not. I am noticing that there has been a slight increase in pauses due to supplement surplus and I don’t want to exacerable it quite yet. Lets monitor and check again in a few weeks Garret MaSaw a customer come through yesterday that was a manual update on the $99 but their subscription updated to $129. Garret MaConnected with was able to connect with Adam (Director of Engineering) at OKCWent through all the changes and there were no major concernsMeeting scheduled for Monday again to complete the update in the dev environment
Garret MaNeither Flex nor TrueMed are able to deal with subscriptionsCost for the products are very highPausing conversations until we here more
2/29 Meeting
View 4 of View 18 of View 2 of Topics 12
Name
Topic
Notes
Resolution/Action
Resolved?
Better tracking of Cancelations / Pauses
Want to get a better view into what’s driving pauses/cancels over time for us to invest in features to retain users.
Weekly cancels
Weekly pauses
Last ditch
Look into gorgias data
New Cadence
Kick this out for two months.
Check $99 Folks
to research today.
@Matt Schwartz
OKC V2
@Nick Nathan
Splitting Migration and Restore into two launches.
When were doing the migration we will work with and
@Garret Ma
@Shayna Lans
FSA/HSA
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