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2/22 Meeting

View 3 of View 18 of View 2 of Topics 12

View 3 of View 18 of View 2 of Topics 12

Name

Topic

Notes

Resolution/Action

Resolved?

New Cadence

Since we were traveling on 2/5, did you want to shift the date for this change in cadence?

OKC V2

Texted both Noah and Mark

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@Nick Nathan

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is connected with OKC

FSA/HSA

Calls scheduled with:

Flex Tuesday next week

TrueMed today after this call

Malformed Orders / VIP Orders

The majority of the malformed orders are VIP orders where we hand them a test kit manually

In this process we create a subscription with the supplements so that VIPs are able to access their orders

Remnant Malformed Orders

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@Nick Nathan

⁠

love if you could look into these two tickets - we are confused on what was the driver for these:

3 Missing Test Kits -

⁠

Processed by Fidelitone but it wasn’t populated

Subscription stopped sending tests but was not caught by the Malformed order system

5 Missing Supplements -

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Subscription stopped sending supplements but was not caught by the Malformed order system

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