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2/1 Meeting

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View 18 of View 2 of Topics 12

Name

Topic

Notes

Resolution/Action

Resolved?

Failed Payments Options

Action Items from Last Week - ✅

⁠

Troubleshooting Failed Payments

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This guide should help the CSAs troubleshoot failed payment cases.

⁠

@Garret Ma

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and

@Matt Schwartz

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to discuss how to create help center guides on how to update payment methods via the App using credit card, Shop Pay, Google Pay, Apple Pay

For Discussion

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Failed Payments - Technical Requirements

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Pricing of Supplements

Original Request:

Could we update the pricing of Amplify (as an add on to membership) to $59?

Right now we associate the full cost to membership

TM-VIT-01 - $129

TM-VPA-01 - $188

Goal:

Create a pricing structure that is repeatable for all future supplements

For Discussion:

Should we be associating costs to Vitality as well?

How should we price an Amplify only variant of Membership (not offered yet, but want to support)

How should we price Restore as an add on to membership?

Recommendation:

Always treat Vitality as included in membership

Create a variant of Amplify when it’s included in membership w/o Vitality

Update pricing of membership and Amplify as an add on

Treat Restore as a add on

Unbundling Fast Follows

Updating naming for legacy product variants- ✅

Updated discounts on supplement bundles so that each supplement gets $10 off - ✅

Additional discounts for single tests for members - ✔️

New Cadence

Since we were traveling on 2/5, did you want to shift the date for this change in cadence?

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