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11/7/24 Meeting

November 7 Meeting Topics

November 7 Meeting Topics

Name

Topic

Notes

Resolution/Action

Resolved?

Review of VoC data / deck

Any questions / feedback / requests for more info?

Discuss Update Address Requests:

% are running into poor UI v. asking to update it?

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@Shayna Lans

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@Matt Schwartz

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to create the slide of all CTAs.

Allow immediate purchase of supplements following new launches

Matt to share brief :)

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Direct Linking + Auto Apply Discount Codes

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Let me know if you have feedback

Want to support split fulfillment + order scheduling with platform migration.

will assess when we go through requirements + planning with Fidelitone.

Automate failed payment outreach?

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@Shayna Lans

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could you provide more details here?

Wanted to better understand the problem here so we could build towards a solution?

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Holiday test kit bundle

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Fidelitone meeting 11/11

What are our objectives of the first meeting? How can I support?

3x test kits

Agenda to be drafted :)

Break down requirements to Fidelitone by part.

Review shipping process + cadence

Returns

Cancelations

Packaging + Combos (shipper convo)

Jars + Pouches + Secondary Packaging

Shopify Integration

Replacement Orders (lost in the mail, etc)

Expedited Orders (FedEx, etc)

Return to Sender

Fidelitone Portal - edit/change orders

Test Environment

Launching New Products

ShopPay

Does ShopPay reflect the items in subscription or only the original items that were in plan during initial purchase?

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