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Change SOPLet’s update the matrix
Kyle Humphries
10/3/24 Meeting
Oct 3 Meeting Topics
Name
Topic
Notes
Resolution/Action
Resolved?
Shayna Lans
Discount Logic Matrix
Update to include Sharpen and Defend?
We talked about this previously and can’t remember why we decided against making the updates.
How does the team currently use this doc?
Shayna Lans
Refreshing post cancellation survey
Do we want to bifurcate membership from supplement subscribers and collect more information on specific supplements customers have included in their plans?
to review Shayna’s draft below:
@Matt Schwartz
@Kyle Humphries
TO DO - just requested access.
Shayna Lans
Reactivation / win-back campaign
Can we do this quarterly? Can we have a list from July 1 - September 30 for failed payments more than 3x?
Let me create a ticket.
Shayna Lans
Skip question
Can members with supplement surplus remove all supplements from their order and still receive a test kit that month?
YES
Shayna Lans
Defend launch
Align across Ops + product on Jessica’s last note and response
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