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Use Shopify Checkout standard subscription messagingAlso all LPs, Collections, PDP state this is a subscription and they can cancel anytime.
Matt Schwartz
Current StatusNext StepsMatt to update spreadsheet/timeline with JohnShayna to reach out to Fidelitone with latest dates
10/10/24 Meeting
October 10 Meeting Topics
Name
Topic
Notes
Resolution/Action
Resolved?
Shayna Lans
Discount Logic Matrix
Created new resource for team’s use:
Please let me know of any desired changes / edits.
🙌
Shayna Lans
Refreshing post cancellation survey
Do we want to bifurcate membership from supplement subscribers and collect more information on specific supplements customers have included in their plans?
to review Shayna’s draft below:
@Matt Schwartz
@Kyle Humphries
TO DO - just requested access.
Shayna Lans
Reactivation / win-back campaign
Can we do this quarterly? Can we have a list from July 1 - September 30 for failed payments more than 3x?
Prioritized!
Shayna Lans
“Didn’t Know About Subscription” post site refresh
Update: Will wait for October VoC data to compare volume of tickets related to this issue, and compare against total active subscribers in Sept v. Oct
Currently not prioritized
Transition to Fidelitone
Who is owning the touchpoints while Garret is on leave?
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