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IT



IT Team
13
⁠

IT Tools
12
Icon
Name
Description
Link
Team owns
1
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Slack
This is our hub for all messages between the team.
https://coda.io/packs/slack
IT
Operations
2
image.png
Google Calendar
How we arrange our days.
⁠
https://coda.io/@codaquickstarts/google-calendar-coda
⁠
⁠
IT
3
image.png
Gmail
​
https://coda.io/packs/gmail
IT
4
image.png
Zoom
Video conferencing software.
https://coda.io/packs/zoom
IT
5
image.png
Coda
A doc that can become as powerful as apps for our team.
⁠
coda.io
⁠
⁠
IT
6
image.png
Typeform
​
https://coda.io/packs/typeform
IT
Community
7
image.png
Miro
​
https://miro.com/marketplace/coda-embed/
IT
8
image.png
Intercom
Customer database, chat support, help articles.
https://coda.io/packs/intercom
IT
Support
9
image.png
Dropbox
​
https://coda.io/packs/dropbox
IT
No results from filter
⁠

Charter

Keep the business running smoothly, and securely.
Source:
https://www.indeed.com/career-advice/career-development/it-department
⁠

Most companies, especially those in the digital realm, rely on the IT department to ensure that their network of computers function properly and connect well. The IT department has three major areas of concern, which include governance of the company's technological systems, maintenance of the infrastructure, and functionality of the systems overall. Beyond that, professionals within the IT department work internally on computer software and hardware in many ways that allow a business to be successful.
Each member of the IT department fulfills an important role for the company. Some are responsible for multiple areas of the IT department, especially in smaller companies. In other circumstances, there may only be one IT professional within a company. Here are the main responsibilities within the IT department:
Administration
Technical support
Communication
Programming
Company website
Application development

Whether the IT team is composed of two members or 20, there always seems to be a never-ending list of tasks to be done. Most employees don't realize that the IT team is responsible for much more than fixing computer problems and helping them log back in to the computer when they forget a password.

Administration

IT administrators play an integral role within a company and the IT department itself. They are the go-to person when someone needs help with a technological issue or has just joined the company and needs help navigating new equipment. The duties of an administrator may overlap with other team members at times. For instance, the jobs of system administrators and network administrators may have a similar structure but different focus. Some common administrative duties include the following:
Maintain computer infrastructures of the company
Assist new users with computers and software issues
Train employees on new systems
Perform software updates
Renew licenses and other legal documents
Monitor ongoing contracts with suppliers
Complete statutory forms
Ensure compliance with quality standards
Assess potential threats
Oversee data storage

Technical support

When people need access to computer systems or require troubleshooting assistance, they typically get referred to the technical support team. Tech support professionals are especially handy at fixing problems related to hardware and software issues, though their role within the company does not end there. Another large part of their job involves educating people and answering questions relating to the technologies they use. Here is a list of duties they may perform:
Install new software or hardware
Research and procure IT hardware and supplies
Participate in IT inventory asset management
Assist in backup and recovery of digital assets
Troubleshoot network issues
Create work logs
Process documentation
Configure phone systems
Serve as an escalation resource
Install video and audio conferencing
Install and configure new printers, copiers and other equipment
Provide and install cloud-based applications/services
Repair hardware

Communication

In a business setting, there are several instances where the IT team helps facilitate successful communication between all parties involved. Companies may need to communicate with potential or existing clients through different methods of technology. Meetings and interviews via web technology are becoming increasingly popular with advancements in digital technology. The IT team is trained to assist if those important connections fail. Here is a more detailed list of IT responsibilities tied to communication:
Set up point-to-point phone calls and conference calls
Prepare video and web conferences
Maintain and troubleshoot email systems
Serve as a consultant to department heads and staff
Coordinate security system by adding/deleting users
Provide end-user support for computer applications
Create back-up copies of data sources
Load new data into the system
IT Team
IT Tools
Charter
Administration
Technical support
Communication
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