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Quick Guide

(SF & LA Licenses, SF OOC Permit, CA Tax Permit, CA Seller’s Permit, EIN, and W9)
(Filigreen Receiving SOP)
License Numbers
San Francisco: C11-0000371-LIC
Los Angeles: C12-0000015-LIC

Filigreen Contacts
Your Account Service Rep
0
1
Name
2
Email
3
Phone
4
Hours
There are no rows in this table

Department Contacts
0
Search
Dept
Email
Use Case
1
Orders
Issues or questions about a submitted and processed order
Logistics and Delivery Scheduling
Checking on delivery status
2
Account Assistance
Goes to the entire ASR team
Best to copy asr@filigreen.com on ALL emails, in case someone is OOO
Adjust product images on the marketplace
Order doc set revisions
3
Accounting
Questions regarding payments
4
Marketing
Collaborate on New Product Releases
Request Product Photography Services
Collaborate on Product Sales
There are no rows in this table

Order Deadlines
Order Approval
M-F, 10am PT for 24-48 hour shipping
* An order is considered approved once a retailer marks it as approved in our system. An order that has been submitted, but not approved by the retailer, is not considered approved.

Inter-hub Transfer Submission
SF > LA: Thursday 10am for Tuesdays transfer
LA > SF: Wednesday 10am for Monday transfer

Service Tickets and Transfers
Should be entered at least 48 hours prior to event
** An event could be sample pickup, bulk pickup from farms, retail ready units from manufacturer, etc


Payout Appointments
All brand payouts occur on Fridays and require an appointment. Click the button below to schedule your appointment.

This action can also be accessed within the Filigreen Portal. Click the bullet for info.
1. Login to the
2. Click on "SUPPORT" in top navigation bar
3. Click on


COA Expiration Options
We know there are a lot of questions around what to do if your product is coming up on a COA expiration. That’s why we’ve created a super simple infographic explaining all your options. Click the link below to view/download the infographic.



Marketplace Photography Standards
All products listed on our marketplace need to have a photo that falls within the parameters set in the doc below. If you don’t have product images to these specifications, let us know! We have an incredible photography team that can help you in no time.


Interested in product photography services?


Dashboards
Dashboards are quick chart views of preloaded reports displaying your account data. This could be anything from how many of each SKU you have available to which of your products are selling best in a certain region. Some of the most frequently used Dashboards are:
My Products and Inventory Dashboard
Shows real-time visibility into inventory quantity by SKU and underlying Batch ID, inventory value by SKU and underlying Batch ID, inventory by strain type or product category, etc.
My Order to Cash
Shows all sales and order shipment data. To get a detailed look at all your shipped orders to date, click into the “YTD Shipments by Product” report and make sure the “details” box is checked for a comprehensive snapshot.
My Receivables
Shows all things receivables and payables, broken down by what we owe you, what you owe us, what you owe the State of California in taxes
This dashboard also highlights past due, pending, or unpaid invoices at the retail account level

Got questions?
Email Onboarding Support
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