Skip to content
Open/Ongoing Case Can be in either Non-Edit State or Edit State Closed Case Read-only mode with Team Lead Comments Enabled
When a dispatcher clicks on a case, they see all available information but cannot modify fields directly. The following details are displayed: Timestamps Time to dispatch Time case was created Time call started & ended Total call duration Location Details Incident location Nearest landmark Case Notes Always available for dispatchers to add notes with: Timestamp of each note Dispatcher’s name Assisting Dispatcher Log If a second dispatcher joins, their name should be recorded. Live Tracking of Responders/Ambulance Available only in the ongoing case state.
Only the following fields are editable: Location Nearest Landmark Security Access Details Diagnosis & Case Details Provisional Diagnosis Severity Level Number of Victims Notes Probable Cause Caller Can Talk (Yes/No) Category of Emergency Request Source Each field has a small edit icon next to it. Clicking the edit icon enables that field for input. Saving changes logs: Timestamp of the change Dispatcher who made the change
Only Team Leads can leave a final comment after a case is closed. The comment: Must be timestamped Must log the Team Lead’s name
Patient Name Location & Landmark (Editable) Security Access Details (Editable) Diagnosis Information (Editable) Responder Tracking (Live Map View) Visible only when the case is still open.
Keeps current structure. Adapts Edit & Non-Edit States.
Retains existing details. Ensures Edit & Non-Edit States apply.
Revamped UI Instead of a modal, clicking a report opens a dedicated page. Details are structured for better readability. Export Options PDF Format: Professional banking-style layout. ERA Logo & watermark. Excel Format: Clean tabular format.
If another dispatcher joins a case: Their name is logged under "Assisting Dispatcher." They can add case notes. Editing permissions remain the same (only specific fields are editable).
If a case requires higher-level intervention, a Team Lead can override details.
Dispatchers attempting to edit a closed case see an error message: "This case has been closed. Only a Team Lead can leave a comment."
Add timestamps to edits and notes. Implement logs for: Dispatcher activity Changes made to case details Assisting dispatcher involvement
Editable fields should have a small edit icon next to them. Clicking an edit icon should: Enable the input field. Show a "Save" button. Log the edit after saving.
All cases must have a defined state (Open/Ongoing or Closed). Fields cannot be left blank—if no data exists, display "No information available" instead of leaving fields empty. Edits must be logged with timestamps and the dispatcher’s name. Only Team Leads can close cases and add final comments. Live tracking is only visible in an active case. Reports must be exportable in structured PDF and Excel formats.
Responder Flow
1.Case States
2. Open/Ongoing Case
2.1. Non-Edit State (View Mode)
2.2. Edit State (Updating Case Information)
3. Closed Case (Read-Only Mode)
4. Case Details Tabs
4.1. Case Information Tab
Displays the following:
4.2. Secondary Interview Tab
4.3. Patients Tab
4.4. Reports Tab
5. Alternative Flows
5.1. Multiple Dispatchers Handling a Case
5.2. Case Escalation
5.3. Attempted Edits on a Closed Case
6. Technical Requirements
6.1. Database Changes
6.2. UI/UX
6.3. Permissions
Table 6
Column 1
Column 2
Column 3
Column 4
Column 5
Column 6
Column 1
Column 2
Column 3
Column 4
Column 5
Column 6
,
View Case
Edit Fields
Add Notes
Close Case
Add Final Comment
Dispatcher
✅
✅ (Limited)
✅
❌
❌
Assisting Dispatcher
✅
✅ (Limited)
✅
❌
❌
Team Lead
✅
✅ (Limited)
✅
✅
✅
There are no rows in this table
7. Business Rules
Want to print your doc?
This is not the way.
This is not the way.
Try clicking the ⋯ next to your doc name or using a keyboard shortcut (
CtrlP
) instead.