1. Data subjects are to submit their requests in writing or electronically via email to the email provided on the signal platform (DPO’s email address) or by filling a form on the signal platform (DSAR FORM)
2. Upon receiving the data subject access request, Halogen and ERA DPOs immediately record the details of the request in the (DSAR Register) and confirm/acknowledge receipt of the request to the Requester via email and notify the Requester that Halogen and ERA will, as soon as possible, revert to the Data Subject upon compliance with Halogen and ERA’s DSAR Process
3. Details of the request will include: the time of the request; the contact details/ means of identification of the Requester; and the particular request. Where the Requester is not the Data Subject himself but a representative, a letter authorizing such Requester to make the request for rep Personal Data (See DSAR Form)
4. Halogen and ERA’s DPO Office (Compliance) Verify the identity of the Requester to ascertain that he is the Data Subject
5. If yes:
· Gather the relevant information requested by the Data Subject and send to the Data Subject via email.
· Update the DSAR Register with the record of the information sent to the Data Subject and the time of the response.
6. If no:
· Notify the Requester that Halogen and ERA’s DSAR Process will not allow the Halogen and ERA grant the DSAR as the relevant Data Subject’s identity could not be verified; and the Requester can lodge any complaint on the response to NITDA.
· Update the DSAR Register with the record of the information sent to the Requester and the time of the response.
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