Explore

Ambulance Flow

Feature Name

Ambulance Providers Directory

Purpose

To enable dispatchers and supervisors to quickly locate, assess, and contact ambulance providers closest to a reported incident in real time. This supports faster dispatch decision-making and improves emergency response coordination.

General Description

The Ambulance Providers Directory is a dedicated feature within the Dispatch App that displays a curated, up-to-date list of verified ambulance providers operating in various regions. The system is connected to the map module, allowing dispatchers to view available providers on the map based on proximity to a case or incident.

This feature is designed to:

Offer dispatchers direct access to nearby ambulance services

Show live or updated availability status

Provide contact information and provider types

Enable filtering based on type, location, and availability

Support integration into the dispatch decision workflow

Ambulance Providers Tab – Key Features

1. Left Navigation Access

Tab Name: “Ambulance Providers”

Location: Below “Hospitals” tab on Dispatch App’s left nav

Visibility: Restricted to users with dispatch permissions only

2. Default View – List of Ambulance Providers

Displays all onboarded and verified ambulance providers

Paginated table format with sortable and filterable columns:

Provider Name

Base Location

Ambulance Types (ALS, BLS, ICU, etc.)

Availability Status (Real-time or fallback)

Last Updated (Timestamp + Source tag)

Searchable by provider name, contact, region, or keyword

Filterable by:

Ambulance Type

Availability

Sync Source (App / API / Manual)

Operating Area

3. Real-Time & Fallback Availability Integration

Supports multi-source status updates:

Directly from Ambulance Partner App

From integrated APIs (e.g. Instanta Telematics)

Manual dispatcher updates as failsafe

Status Indicators:

Available

Limited

Unavailable

Each status is timestamped and tagged by data source

e.g., Source: Ambulance App | Updated: 3 mins ago

4. Dynamic Map View Integration

Button: “View on Map” from List View

Launches existing Dispatch Map Module

Plots ambulance providers with real-time/fallback locations

Auto-centers around incident/case location (if case is being created)

Map pins show:

Availability status

Sync source

ETA (if live GPS is available)

5. Provider Detail Modal / Drawer

Accessible from both List View and Map View

Displays all key information about selected provider:

Full Name & Registered Base Address

Primary and Alternate Contact Numbers

Includes Click-to-call and WhatsApp CTA

Ambulance Fleet Overview:

Vehicle Plate / ID

Type (ALS, BLS, ICU)

Equipment List (if synced)

Real-time or fallback location

Sync Source + Timestamp

Operating Area / Coverage Zone

Any Restrictions or Special Notes

Contact History Log

Manual Update Action:

Mark as reached / unreachable

Update vehicle availability manually

6. Logging Contact Attempts & Manual Updates

Dispatchers can log:

Calls or messages made

Response notes (e.g. no answer, promised in 15 mins, unavailable)

Availability or location updates if app or API sync is down

Logged with:

Dispatcher name

Timestamp

Update type

Sync fallback tag (manual)

7. Sorting by Proximity to Incident

Active during case creation flow

Dispatcher sets or confirms incident location

Ambulances are auto-sorted based on:

Live GPS location (from App or API)

Last Known Coordinates (manual or synced)

Base Station Address (fallback only)

Each record displays:

Distance to case (if calculable)

Confidence indicator (Live / Estimated / Base-only)

Access Point & Navigation Flow Summary

1. Entry Point:

Left nav bar → Ambulance Providers (only for dispatch users)

2. Default View:

List of all providers

Search + Filter controls at top

3. Map View:

Button: “View on Map”

Shows available providers on a map

Auto-centers around case address if applicable

4. Provider Details Modal/Drawer:

Launchable from List or Map

Contains full fleet and contact info

Real-time data sync status

Manual override / log contact options

Navigation Layout Overview – Ambulance Providers Tab

├── Nearby Ambulance Providers

│ ├── Sorted by proximity to incident location (manual or auto-pin)

│ └── Dispatcher sets current incident location during case creation

├── Search Bar

│ └── Keyword / provider name / ambulance plate search

├── Filters

│ ├── By Ambulance Type (ALS, BLS, ICU)

│ ├── By Vehicle Capacity (2–6 passengers, etc.)

│ ├── By Provider Type (Govt., Private, NGO)

│ ├── By Availability Status

│ │ ├── Real-time from Ambulance App

│ │ ├── API-integrated systems (e.g., Instanta Telematics)

│ │ └── Dispatcher-Updated (fallback)

│ └── By AI Reliability Score (historical data + availability trends)

├── Map View

│ └── Live vehicle positioning (when available via GPS/API)

├── Ambulance Provider List View (Click to Expand Provider Details)

│

└── Ambulance Provider Details Page (Expanded when selected)

├── Overview

│ ├── Provider Name, Address, Ownership Type

│ ├── Contact Persons (Main & Alternate)

│ │ ├── Name, Position

│ │ ├── Email

│ │ ├── 2+ Phone numbers

│ │ └── Click-to-call via PressOne

│ ├── Last Contact Summary

│ │ ├── Who contacted, when, method

│ └── Full Contact Log (timestamped)

│

├── Fleet Overview

│ ├── List of Registered Ambulances

│ │ ├── Vehicle ID / Plate

│ │ ├── Type (ALS/BLS/ICU)

│ │ ├── Equipment List (manual or app synced)

│ │ ├── Capacity

│ │ ├── Real-time Location (if available)

│ │ ├── Sync Source Tag:

│ │ │ ├── Ambulance App ✅

│ │ │ ├── Instanta Telematics API 🌐

│ │ │ └── Manual / Dispatcher 📝

│ │ └── Last Update Timestamp

│ └── Add / Edit Ambulance (manual entry allowed)

│

├── Availability & Response

│ ├── Current Status (Available, En Route, Offline)

│ ├── Status Source (App / API / Manual)

│ ├── Last Dispatch Timestamp

│ ├── Auto-calculated ETA (if location source is GPS-enabled)

│ └── Availability Log (source + timestamp)

│

├── Dispatch History

│ ├── Past Cases Served

│ │ ├── Case summary (timestamp, case type)

│ │ ├── Origin & Destination (Hospitals)

│ │ └── “View Full Case” link

│

├── Inquiry Logs & Dispatcher Ratings

│ ├── Interaction Notes

│ │ ├── Professionalism, response time, clarity

│ │ └── Tags (e.g., late, non-responsive, proactive)

│ ├── Ratings (Responsiveness, Professionalism, Reliability)

│ └── Filters: Date / Dispatcher / Tag

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