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2026 Roadmap


Timeline of 2026 Feature list and Planned Activities
Timeline73
Table73
Workstream: Phase 1 – Excel Data Migration to Production DB
Dispatcher Status Tracking & Availability
Data Audit & Cleaning
Rollback Strategy & Error Handling
Data, Dispatch & Backend Migration
Workstream: Phase 2 – Production Template Update & Validation
Task 2.1: Template Comparison & Update
Task 2.2: Template Validation
Workstream: Phase 3 – Backend API Migration with Backward Compatibility
Dispatcher Scheduling & Shift Management
Task 3.1: Backward Compatibility Strategy
Task 3.2: Backend Deployment Execution
Task 3.3: Compatibility Testing
Sheets → Staging DB Migration
Test DB Integration & Validation
Version 2.0.1 New Dispatch App Deployment
Deployment & Testing of AI Implementation
Workstream: Phase 4 – Dispatch App Migration
Old Dispatch App Migration
Dispatch System Production Migration & Dual-Run Deployment
Excel Upload & Validation Handler
Workstream: Phase 5 – Dual System Verification
Internal First Responder/Dispatch Training Platform
Review of all active technology subscriptions across departments
Sub Task: Enforce data completeness
Evaluate and pilot alternative cloud providers outside AWS
Dual System Verification
PRE-DEPLOYMENT READINESS & BASELINE SETUP
Data Migration Execution
Workstream: Phase 6 – Side-by-Side Trial Period
Production DB Migration & Merge
AI Feature Scope Confirmation
Workstream: Phase 7 – End of Trial Assessment & Acceptance
Baseline Dispatch Behavior Analysis
Behavioral Impact & Real-Life Usability Analysis
Analytics, Logging & Monitoring Setup
Weekly QA Assessments
ANALYTICS & MONITORING SETUP
Analytics, Logging & Monitoring Setup
AI Deployment to Test Environment
Data Integrity & Output Validation
Fail-Safe, Override & Fallback Testing
Dispatcher Behavioral Acceptance Testing
Final AI Evaluation & Deployment Decision
Resource Scheduling & Status Management
ERA About Us Hub – Public Deployment
Define and Implement Partner Integration Framework (SDK + Commercial Flow)
Dispatch app version 2.0.2
Deploy a Partner Usage Tracking
Penetration Testing P1
Demo [Companywide & Recording]
ERA’s softphone feature implementation
Notifications implementations and integrations
Responder Scheduling Framework
Responder performance , badges and recognition frame work and implementation
Responder Status & Availability Management
Responder Scheduling Execution & Integration
Account profile implementation and integration
Develop, Design, Implementation and integration of a new emergency case creation
Phase 2 of the AI implementation and integration
Deploy USSD AI Solution
Leaderboard structure framework
Leaderboard implementation and integrataion
Deploy our interoperability layer
Exploration into Predictive Analytics
Penetration Testing P2
Revenue earned implementation and integration
Supervisor dashboard customer satisfaction score implementation and integration
Supervisor dashboard patient outcome analysis implementation and integration
User Experience Enhancement
Onboarding of at least x additional precincts/operating hubs across Nigeria
*Viamo: Integrated toll-free and Interactive Voice Response setup
*Viamo: Awareness and behavior-change outreach
Jan 2026
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Data Audit & Cleaning
Data, Dispatch & Backend Migration
Dispatcher Scheduling & Shift Management
Task 3.1: Backward Compatibility Strategy
Task 3.2: Backend Deployment Execution
Task 3.3: Compatibility Testing
Sheets → Staging DB Migration
Test DB Integration & Validation
Version 2.0.1 New Dispatch App Deployment
Deployment & Testing of AI Implementation
Dispatch System Production Migration & Dual-Run Deployment
Workstream: Phase 5 – Dual System Verification
Internal First Responder/Dispatch Training Platform
Review of all active technology subscriptions across departments
Sub Task: Enforce data completeness
Evaluate and pilot alternative cloud providers outside AWS
Dual System Verification
PRE-DEPLOYMENT READINESS & BASELINE SETUP
Workstream: Phase 6 – Side-by-Side Trial Period
Production DB Migration & Merge
AI Feature Scope Confirmation
Workstream: Phase 7 – End of Trial Assessment & Acceptance
Behavioral Impact & Real-Life Usability Analysis
Analytics, Logging & Monitoring Setup
ANALYTICS & MONITORING SETUP
Analytics, Logging & Monitoring Setup
Resource Scheduling & Status Management
ERA About Us Hub – Public Deployment
Define and Implement Partner Integration Framework (SDK + Commercial Flow)
Dispatch app version 2.0.2
Deploy a Partner Usage Tracking
Penetration Testing P1
Demo [Companywide & Recording]
ERA’s softphone feature implementation
Notifications implementations and integrations
Responder Scheduling Framework
Responder performance , badges and recognition frame work and implementation
Responder Status & Availability Management
Responder Scheduling Execution & Integration
Account profile implementation and integration
Develop, Design, Implementation and integration of a new emergency case creation
Phase 2 of the AI implementation and integration
TodayFit
⁠

2026 Feature list and Planned Activities
Table
Board
Timeline
Task
Status
Type
Quarter
Start
End
Notes
Workstream: Phase 1 – Excel Data Migration to Production DB
Worksream
Oct 20
Dec 12
Migrate legacy Excel-based case data into the production database using validated, auditable, and rollback-safe processes.
Dispatcher Status Tracking & Availability
Execution Task
Nov 3
Dec 17
Enable real-time status and availability tracking for dispatchers to reflect on-duty, off-duty, and active states within the dispatch system.
Data Audit & Cleaning
Execution Task
Nov 3
Jan 29
Audit, clean, and standardize all spreadsheet data to align with database schema prior to migration.
Rollback Strategy & Error Handling
Execution Task
Nov 12
Nov 28
false
Data, Dispatch & Backend Migration
Workstream
Dec 2
Jan 30
End-to-end migration of operational, dispatch, and backend data from spreadsheets into database environments, including cleaning, validation, testing, and production merge.
Workstream: Phase 2 – Production Template Update & Validation
Workstream
Dec 2
Dec 19
Update and validate production infrastructure templates using staging improvements while preserving live stability.
Task 2.1: Template Comparison & Update
Execution Task
Dec 2
Dec 19
​
Task 2.2: Template Validation
Execution Task
Dec 2
Dec 19
​
Workstream: Phase 3 – Backend API Migration with Backward Compatibility
Workstream
Dec 2
Dec 30
Deploy updated backend APIs to production while maintaining compatibility with legacy dispatch systems.
Dispatcher Scheduling & Shift Management
Execution Task
Dec 15
Jan 30
Implement dispatcher scheduling and shift management, including role-based access control, shift assignment, and attendance tracking to support structured dispatch operations.
Task 3.1: Backward Compatibility Strategy
Execution Task
Dec 15
Jan 30
​
Task 3.2: Backend Deployment Execution
Execution Task
Dec 15
Jan 30
​
Task 3.3: Compatibility Testing
Execution Task
Dec 15
Jan 30
​
Sheets → Staging DB Migration
Execution Task
Dec 15
Jan 29
Migrate cleaned datasets into a staging database to validate mappings, transformations, and data integrity.
Test DB Integration & Validation
Execution Task
Dec 15
Jan 28
Move migrated data into the test database to validate integrations, workflows, and system behavior.
Version 2.0.1 New Dispatch App Deployment
Execution Task
Dec 19
Jan 30
Complete the go live process for the modules included in v2.0.1 which are as follows:​
​
Sign in ​
Forgot password ​
Login ​
Logout ​
RBAC for team leads and team members ​
Clock in ​
Clock out ​
Dashboard ​
Case overview ​
Map ​
Add, edit and update Responders ​
Add, edit and update Ambulance providers ​
Add, edit and update Hospitals ​
Shift overview ​
Shift swap request ​
Shift creation ​
Inquiry case creation ​
Ambulance request case creation
Deployment & Testing of AI Implementation
Workstream
Dec 22
Feb 19
Validate that the AI implementation in the dispatch app is usable, adopted, behavior-changing, operationally sound, and genuinely valuable in real-world conditions before wider rollout.
Workstream: Phase 4 – Dispatch App Migration
Workstream
Dec 23
Dec 29
​
Old Dispatch App Migration
Execution Task
Dec 23
​
Dispatch System Production Migration & Dual-Run Deployment
Strategic Initiative
Dec 28
Feb 19
Execute a controlled production migration of the dispatch system, including Excel case data migration, backend API updates with backward compatibility, and deployment of both old and new dispatch applications. The initiative includes a dual-system trial period to validate stability, data integrity, and user acceptance before full cutover.
Excel Upload & Validation Handler
Execution Task
Jan 1
​
Workstream: Phase 5 – Dual System Verification
Workstream
Jan 5
Jan 23
​
Internal First Responder/Dispatch Training Platform

Jan 5
Feb 9
​
Review of all active technology subscriptions across departments

Jan 5
Mar 27
Reduce cloud infrastructure costs per usage by 5% quarterly through environment cleanup, storage optimization, and vendor diversification.
Introduce automated cost anomaly detection, ensuring >3% of cost spikes across all cloud platforms and services are flagged, reviewed and justified.
Decommission at least 5 unused or low-value environments/APIs by June 2026.
Conduct review of all active technology subscriptions across departments, identify potential cost-savings, and draft implementation plan by Q1 2026.
Sub Task: Enforce data completeness

Jan 5
Mar 27
​
Evaluate and pilot alternative cloud providers outside AWS

Jan 5
Mar 27
Consider using Postgres/Superbase
​
Dual System Verification
Execution Task
Jan 9
Jan 16
​
PRE-DEPLOYMENT READINESS & BASELINE SETUP
Workstream
Jan 30
Feb 2
​
Data Migration Execution
Execution Task
Jan 14
​
Workstream: Phase 6 – Side-by-Side Trial Period
Workstream
Jan 19
Jan 30
Run both dispatch systems concurrently with the new system as primary.
Production DB Migration & Merge
Execution Task
Jan 30
May 30
Merge validated data into the production database and deprecate spreadsheet usage.
AI Feature Scope Confirmation
Planning
Jan 30
Feb 19
​
Workstream: Phase 7 – End of Trial Assessment & Acceptance
Workstream
Jan 30
Feb 19
​
Baseline Dispatch Behavior Analysis
Analysis
Feb 2
​
Behavioral Impact & Real-Life Usability Analysis
Analysis
Jan 8
Feb 9
​
Analytics, Logging & Monitoring Setup
Technical Setup
Feb 6
Feb 13
​
Weekly QA Assessments
Execution Tasks
​
ANALYTICS & MONITORING SETUP
Technical Setup
Feb 6
Feb 9
Set up analytics, logging, and monitoring required to observe AI usage, behavior, and outcomes during testing.
Analytics, Logging & Monitoring Setup
Technical Setup
Feb 4
Mar 4
​
AI Deployment to Test Environment
Deployment
Feb 10
​
Data Integrity & Output Validation
QA
Feb 11
​
Fail-Safe, Override & Fallback Testing
QA
Feb 13
​
Dispatcher Behavioral Acceptance Testing
User Testing
Feb 17
​
Final AI Evaluation & Deployment Decision
Decision/Reporting
Feb 19
​
Resource Scheduling & Status Management
Workstream
Feb 20
Mar 27
Dispatcher scheduling complete
Responder scheduling pending
Design and implement scheduling, availability, and status management for operational resources, including dispatchers and responders. This workstream covers shift management, role-based access, availability tracking, and real-time status updates to support reliable dispatch operations.
ERA About Us Hub – Public Deployment
​
Mar 4
Mar 19
Objective:
Create a comprehensive Features Requirements Document for the redesigned About Us Hub, capturing all sections, flows, copy, CTAs, modals, LinkedIn fallbacks, and SEO/technical requirements.
Scope / Notes:
Covers all hub sections: Hero, Vision/Mission, Technology, Management Team, Advisory Board, Working at ERA, FAQ
Includes component architecture, navigation tree, error/fallback states, CTA placement, mobile responsiveness
Details Advisory Board modals and LinkedIn redirect logic for missing bios
Optimized for SEO, accessibility, WordPress CMS implementation
Define and Implement Partner Integration Framework (SDK + Commercial Flow)
​
Apr 6
May 8
Description:
Design and implement a structured partner integration framework to standardize how external platforms connect with ERA. This includes building a developer-facing SDK, defining integration workflows, introducing a partner qualification process, and aligning with commercial models to reduce unstructured engagements and improve scalability.
Outcome:
A scalable, structured partner integration system is in place, reducing ad-hoc engagements, enabling self-serve onboarding, and supporting revenue generation through standardized tech integrations.
Dispatch app version 2.0.2
​
Apr 30
May 14
Continue with the development of v2.0.2 modules and features of the dispatch app for the team lead and team members which would include ​
End to end test of the shift handover flow on the shift management module , all the validations and conditions and the filter by proximity.​
Responder details
profiling mobile icu fleets on the ambulance providers

Deploy a Partner Usage Tracking

Apr 30
Jun 30
​
Penetration Testing P1

May 4
Jun 30
​
Demo [Companywide & Recording]
​
May 25
May 25
true
ERA’s softphone feature implementation
​
May 6
Jun 4
Define one system-level feature requirements plan for building and operating a low-latency, emergency-grade softphone capability in ERA apps and services.
This feature must:
Make and receive emergency calls inside dispatcher and responder applications.
Log every call and attach call context to operations.
Create and enrich emergency cases directly from calls.
Use transcription and extraction to speed case creation.
Support voice-assisted workflows for rural and low-literacy responders.
Minimize call termination delay and improve dispatch speed.
Notifications implementations and integrations
​
May 28
Sep 30
This feature introduces a dual-layer notification system consisting of:
Personal Command Tray (My Work): A focused workspace where dispatchers manage all notifications directly tied to their responsibilities within an active shift. This includes assigned cases, required actions, shift alerts, and supervisor interactions. The tray is structured to prioritize actionable items and enforce completion or reassignment before shift closure.
Team Activity Feed (Team Feed): A real-time operational stream providing visibility into all cases and dispatcher activities within a defined cluster (group, precinct, or country). This feed supports coordination, prevents duplication of effort, and enables situational awareness without overwhelming the dispatcher’s primary workspace.
All notifications are grouped into case-based threads, where updates are stacked chronologically, ensuring clarity and continuity. Dispatchers can filter, search, defer, clear, or archive notifications while maintaining full traceability.
The system is tightly integrated with:
Shift management (clock-in, clock-out, handovers)
RBAC and cluster hierarchy (country → precinct → group)
Case lifecycle management (creation → assignment → resolution)
Additionally, the system supports:
structured handovers between shifts
cross-cluster case visibility when required
controlled archiving for workspace clarity without data loss
Responder Scheduling Framework
Execution Task
Jun 1
Jun 30
Design the scheduling framework for responders, including shift structures, availability rules, and assignment logic, aligned with operational requirements.
Responder performance , badges and recognition frame work and implementation
​
Jun 1
Jul 15
​
Responder Status & Availability Management
Execution Task
Jun 1
Jul 15
Implement real-time status and availability management for responders, enabling accurate visibility into who is available, engaged, or unavailable for dispatch.
Responder Scheduling Execution & Integration
Execution Task
Jun 1
Jul 15
Deploy and integrate responder scheduling into live dispatch workflows, including assignment logic, overrides, and operational safeguards.
Account profile implementation and integration
​
Jul 17
Sep 30
​
Develop, Design, Implementation and integration of a new emergency case creation
​
Aug 29
Oct 21
​
Phase 2 of the AI implementation and integration
false
Aug 9
Dec 17
​
Deploy USSD AI Solution

​
Leaderboard structure framework
​
​
Leaderboard implementation and integrataion
​
​
Deploy our interoperability layer

​
Exploration into Predictive Analytics

​
Penetration Testing P2

​
Revenue earned implementation and integration
​
​
Supervisor dashboard customer satisfaction score implementation and integration
​
​
Supervisor dashboard patient outcome analysis implementation and integration
false
​
User Experience Enhancement

​
Onboarding of at least x additional precincts/operating hubs across Nigeria

​
*Viamo: Integrated toll-free and Interactive Voice Response setup

1. A more reliable, integrated toll-free and IVR setup
You mentioned challenges with provider reliability and with linking call data to your dispatch platform. This is where Viamo’s SIP and IVR infrastructure could help, including real-time visibility into call performance and integrations with your existing system.
2. Awareness and behavior-change outreach
Given your plans to expand into more states, we could also use the ViamoPlatform to build awareness of ERA services in multiple languages, share (or directly link to) your toll-free number through short jingles or stories, and run quick IVR surveys to test demand in new geographies.
*Viamo: Awareness and behavior-change outreach

​
There are no rows in this table
⁠
* To be confirmed
Mangement Tasks
9
1
3
0
Conduct review of all active technology subscriptions
Person
Description
Review across departments, identify potential cost-savings, and draft implementation plan by Q1 2026.

Scope: All subscriptions, tools, licenses, infrastructure, and cost centers
Quarter
Q1
Start
1/12/2026
End
1/30/2026
IP Filing
Person
Description
Protect ERA’s intellectual property and reduce legal and competitive risk.
Scope:
Identify relevant IP assets
Start
1/19/2026
End
2/20/2026
Ideas for GH Expansion
Person
Description
Prepare ERA for regional expansion and market entry outside Nigeria.
With Key Focus on the following:
Market entry ideas
Quarter
Q1
Start
1/12/2026
End
1/30/2026
Exploration into White-labeling, API Hub, SDK
Person
Description
Conduct research into providing white-labeling solutions, an API hub and SDKs to enable the distribution of our tech solution at Scale.
Quarter
Q3
Start
1/14/2026
End
1/30/2026
Mastercard & Mulago: Precinct Set-up
Person
Description
Enable effective technology deployment in supported coverage areas.

Dependency: Implementation plans from Dr. Femi
Quarter
Q1
Start
1/15/2026
End
1/26/2026
Customer/First Aid LMS
Person
Description
Design and deploy a cost-effective Learning Management System (LMS) focused on customer and first-aid training. The solution should enable structured content delivery, learner tracking, and basic certification while remaining lightweight and scalable. The LMS must be differentiated in its approach and implementation to avoid easy replication by competitors, potentially through distribution, delivery channels, or integration strategy. Platform and delivery options, including messaging-based channels such as Telegram, should be evaluated to reduce build and operating costs.
Quarter
Q1
Start
1/16/2026
End
1/30/2026

NCDC Interoperability Evaluation & Preparation

Person
Description
Conduct a comprehensive evaluation of ERA’s readiness to interoperate with NCDC systems, covering technical architecture, data standards, security, and regulatory compliance requirements. This effort will assess current system capabilities against NCDC interoperability expectations, identify gaps, and define the actions required to achieve compliance. The outcome will be a clear, execution-ready preparation plan that positions ERA to integrate with national health data infrastructure when required.
Quarter
Q1
Start
1/19/2026
End
1/30/2026
Roadmap Color-Coding by Pillar and Priority
Person
Description
Define and implement a standardized color-coding system for the 2026 ERA roadmap to visually distinguish initiatives by strategic pillar and priority level. This structure will improve clarity, alignment, and decision-making across leadership, product, and engineering by making focus areas and urgency immediately visible.
Quarter
Q1
Start
1/12/2026
End
1/13/2026
MamaLink Setup
Security & Penetration Testing Vendor Engagement
Person
Description
Identify, engage, and obtain quotations from two to three qualified third-party vendors for security assessment and penetration testing. This activity will establish cost, scope, and timing options to support security planning and risk management decisions for 2026.
Quarter
Q1
Start
1/13/2026
End
1/15/2026
Technology Reporting Structure Definition
Person
Description
Define a clear, standardized reporting structure for technology updates across monthly, quarterly, and yearly cadences. The framework will specify reporting content, ownership, audiences, and formats to ensure consistent visibility into progress, risks, and outcomes.
Quarter
Q1
Start
1/13/2026
End
1/14/2026
Task 3
Employee Capacity and Performance Review
Person
Description
Conduct a structured evaluation of employee capacity and performance across all teams to determine current bandwidth and effectiveness. This review will assess who has capacity to take on additional work, who is consistently over-allocated, who is underperforming relative to role expectations, and where continued engagement is no longer justified. The objective is to align team capacity with 2026 priorities and ensure delivery risk is actively managed.
Quarter
Q1
Start
1/12/2026
End
1/13/2026
⁠


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