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Inbox IQ

Introduction

Welcome to InboxIQ. We value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. By using InboxIQ, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you register on our site, subscribe to our newsletter, fill out a form, or use our services, we may collect the following personal information:
Name
Email address
Company name
Phone number
Job title

Usage Data

We may also collect information on how the service is accessed and used. This usage data may include information such as:
Your computer's Internet Protocol (IP) address
Browser type and version
The pages of our service that you visit
The time and date of your visit
The time spent on those pages
Unique device identifiers
Other diagnostic data

How We Use Your Information

We use the information we collect in the following ways:
To provide, operate, and maintain our services
To improve, personalize, and expand our services
To understand and analyze how you use our services
To develop new products, services, and features.
To provide customer support
To process transactions and send related information, including purchase confirmations and invoices
To send you technical notices, updates, security alerts, and support and administrative messages
To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes
To process your requests and respond to your queries and concerns
To monitor and analyze usage and trends to improve your experience with our service
To prevent fraud, enforce our terms of service, comply with legal obligations, and protect our rights

How We Share Your Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Third-Party Services

We may employ third-party companies and individuals to facilitate our service ("Service Providers"), to provide the service on our behalf, to perform service-related services, or to assist us in analyzing how our service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Data Retention Policy

Purpose

This Data Retention Policy sets out the time frames for retaining different types of data and the procedures for safely disposing of data that is no longer needed. This policy ensures compliance with legal requirements and best practices in data management.

Scope

This policy applies to all personal and usage data collected by InboxIQ from users of our website and services.

Data Retention Periods

Personal Information: Personal data such as name, email address, company name, phone number, and job title will be retained for as long as the user has an active account with InboxIQ and for up to five years after the account is closed, unless a longer retention period is required or permitted by law.
Usage Data: Information such as IP address, browser type and version, pages visited, time and date of visit, time spent on pages, and diagnostic data will be retained for three years for analytical purposes and to improve our services.
Transactional Data: Data related to transactions, including purchase confirmations and invoices, will be retained for seven years in accordance with tax and accounting regulations.
Customer Support Data: Correspondence and other data related to customer support inquiries will be retained for two years after the resolution of the inquiry to ensure service quality and for training purposes.

Data Deletion Procedures

Automated Deletion: Where possible, data will be automatically deleted from our systems after the retention period expires.
Manual Deletion: For data that cannot be automatically deleted, we will conduct periodic reviews and manually delete data that has reached the end of its retention period.
User Requests: Users can request the deletion of their personal data at any time, subject to legal and contractual restrictions. Such requests will be processed within 30 days.

Data Security

We use administrative, technical, and physical measures to protect the data we retain from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and secure storage facilities.

Legal Compliance

We retain data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. The retention periods specified in this policy are based on legal requirements and industry best practices.

Review and Updates

This Data Retention Policy will be reviewed annually and updated as necessary to ensure compliance with legal and regulatory requirements and to reflect changes in our business practices.

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