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Operation & Reporting

Calculating costs

Operation structure

The data assurance team is designed to operate within a team approach, working together to collect, assure and promote consumption across the place the following roles outlines the core responsibilities

Roles & Responsibilities

Data operation team roles
Role
Responsibilities
Tools
1
Data operations lead
Management & lead of data operations strategy
Conduct periodical audits across the whole team and communicate improvements to
@Data operations manager
⁠
Provide data operation training to wider team and DCP customers
Work with the
@Data operations manager
⁠
conduct service information peer quality reviews
lead and assistance to the
@Data operations manager
⁠
in community outreach and promotion of the data assurance service and tooling
Shared inbox email
Public form
Not Trusted OR Spreadsheet
Trusted OR Spreadsheet
Direct access to directory
API’s
Service Finder
DCP products
2
Data operations manager
Collect information about new services from community leads
Add new allocated services from shared inbox, spreadsheet
Assure own allocated services in accordance to the cadence within the assurance profile
Responsible for assurance across the team in accordance to the cadence within the assurance profile
Review new services and allocate to
@Data collection/assurance team members
⁠
Community outreach to promote the use of aggregator and use of service information working with the
@Data operations lead
⁠
Working with the
@Data operations lead
⁠
conduct service information peer quality reviews
Conduct periodical audits across the whole team and communicate improvements
Management of all data operation DCP team members
Provide data operation training to wider team and DCP customers
Shared inbox email
Public form
Not Trusted OR Spreadsheet
Trusted OR Spreadsheet
Direct access to directory
Service Finder
DCP products
3
Data collection/assurance team members
Collect information about new services from community leads
Add new allocated services from shared inbox, spreadsheet
Assure own allocated services in accordance to the cadence assurance profile
Allocated geographical regions / communities or specialists topics types of services
Encourage community connections and visibility
Shared inbox email
Public form
Not Trusted OR Spreadsheet
Trusted OR Spreadsheet
Direct access to directory
Service finder
4
⁠
@Frontline workers
⁠
Report an error, mistake, or incorrect information regarding a service
Suggesting new services
Public forms
5
⁠
@List managers
⁠
By default
@Not trusted
⁠
still requires data team assurance.
If assigned
@Trusted
⁠
status must meet
@Level 5
⁠
compliance
Collect and manage several services
Not Trusted OR Spreadsheet
6
⁠
@Custodians
⁠
⁠
@Trusted
⁠
to collect and assure by Data team
Manage several services
Trusted OR Spreadsheet
Direct access to directory
Direct access to directory
7
⁠
@Service providers
⁠
Provide updates to own service information to data team
Manage their own listing but still require assurance
Can be
@Trusted
⁠
- Manage and can assure their own listing
Reporting back to data team on recently assured service accuracy
Shared inbox email
Public form
Not Trusted OR Spreadsheet
Trusted OR Spreadsheet
Direct access to directory
8
Service user
Report an error, mistake, or incorrect information regarding a service
Suggesting new services
Public forms
There are no rows in this table
⁠

⁠
Data assurance process (11).jpg
⁠
⁠

Reporting returns

The following reporting item will be sent to Digital CoProduction Management team on a monthly basis. Weekly returns will be sent from the
@Data operations manager
⁠
to
@Data operations lead
⁠
. The
@Data operations manager
⁠
will work with the various roles across the team to ensure reporting functions are complete in a timely manner.

Reporting items
Reporting items
1
Total services on Directory
2
Total assured Services
3
Total unpublished services
4
Total duplicate services
5
Average of duplicate per service
6
New services added this week/month/year
7
New services added & assured from per source/role
8
Unpublished services moved to assured
9
Number of services checked and assured
10
Services checked and unpublished this week/month/year
11
Services checked and deleted this week/month/year
12
Provider review requested
13
Total organisations on Directory
14
Current organisations with assured services
15
Organisations deleted this week/month/year
16
New organisations added this week/month/year
17
Venues deleted this week/month/year
18
New venues added this week/month/year
19
Total number of Venues
20
How many current users of Directory
21
How many current users of Service Finder
22
How many active user of Directory
23
How many active users of Service Finder
There are no rows in this table
⁠

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