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Hi, I’m Deven.
An experienced Primary Care Paramedic with a background in Paramedicine and IT Operations Management. Passionate about safety and proficient in administering medical treatment, maintaining records, and ensuring regulatory compliance. Adept at identifying safety concerns and providing relevant training. Demonstrates strong judgment and effectively coordinates medical referrals. Committed to fostering a safe work environment and enhancing the well-being of individuals.
Highlights
Patient Care
Proven ability to deliver critical care to patients in emergency situations, including psychiatric patients, demonstrating a calm and professional demeanor and effective communication skills to ensure the best possible outcomes.
Project Management
Demonstrated strong project management skills in successfully leading a team of IT professionals and implementing new processes that increased efficiency.
Communication
Effectively conveyed complex technical information to non-technical stakeholders, showcasing excellent communication skills and the ability to tailor information to the audience's level of understanding.
IT Support
Provided IT support and troubleshooting to employees across multiple departments, demonstrating strong technical knowledge and problem-solving skills to ensure the timely resolution of issues.
Education
Primary Care Paramedic Certificate
Academy of Emergency Training
North Vancouver, BC
Certifications
Primary Care Paramedic
EMALB BC
Maritime Medical Care
Transport Canada
Occupational First Aid Level 3
WorksafeBC
Google IT Support Specialization
Google Career Certificates
Experience
BC Emergency Health Services
Primary Care Paramedic / Nov 2018 – Current
As a Primary Care Paramedic at BC Emergency Health Services, I'm dedicated to swift emergency response and immediate on-site medical assistance. Ensuring safe patient transport and collaborating seamlessly with fellow responders, I prioritize streamlined and compassionate care. My focus is unwavering: adhering to crucial safety protocols and best practices for the well-being of patients and our community.
Rockdoc Consulting Inc
IT Operations Manager / May 2021 – Sept 2023
While at Rockdoc Consulting, I led a diverse team overseeing software developers, support specialists, and web developers for a national healthcare company. We successfully reduced technology downtime and outsourcing costs by 40%. Additionally, I played a crucial role in ensuring compliance with vital IT standards and regulations, like SOC2, PCI DSS, and medical sector-specific requirements. Proactively managing networking and telecommunications enhancements for process improvements, I introduced automation, resulting in a remarkable 70% reduction in clerical hours during my tenure as IT Operations Manager.
Academy of Emergency Training
Primary Care Paramedic Program Instructor / Mar 2020 – Mar 2022
As an educator in the Primary Care Paramedic and Emergency Medical Responder programs, I followed the guidelines established by the Paramedic Association of Canada. My role involved imparting essential knowledge and practical skills to students, ensuring their preparedness and adherence to the association's standards during my tenure.
City of Burnaby
Warming Centre Leader / Dec 2018 – Apr 2019
Stepping into the role of a Warming Centre Leader with the City of Burnaby, my focus was on offering vital support, supervision, and assistance to unhoused clients navigating challenges in accessing shelter. Additionally, I was responsible for administering first aid and establishing necessary liaisons with authorities to ensure the safety and well-being of those in need within our community.
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