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What Makes Partnering with Rooted Software Different?

Calculating Your Organization ROI

Your Organization Variables

*** Rooted Software is committed to providing real Return on Investment (ROI) for our partners. Please fill in the blanks below so that the values on this document align with the characteristics of your organization.

How many employees do you have in your organization?

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How many new employee/machine onboards do you expect this year?

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What is the average salary across your organization?

35,000

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Additional Variables Required for Calculation:

The fair market hourly rate for IT labor is $150.

Fair Market Value for IT Labor derived from

Clutch.co⁠

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Your Estimated ROI:

Positive ROI:

Partnering with Rooted Software will provide no less than

$48,912.31

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annual ROI!

Preventative ROI:

Partnering with Rooted Software could provide no less than

$89,134.62

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preventative ROI!

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Introduction

Purpose Statement

The purpose of this document is to explore a small subset of the numerous unique differentiating advantages that our partners access when Rooted Software joins hands to support their mission. While we believe each item discussed has a direct ROI for our partners, we have chosen only to express (via equations) those that can be clearly and simply derived. These expressions should help by providing a suggestion on how to think about the financial impact of working with Rooted Software. The equations are not, however, to be considered exact or binding. Upon request comprehensive ROI documentation can be provided. The ROI on this document are separated into two categories:

Types of ROI Explained

Positive-Value ROI: This ROI can be evaluated by representing the real positive value/worth that our partners experience when Rooted Software supports their mission. These items feel like “what you get for what you pay.”

Preventative ROI: This ROI can be evaluated by representing the real negative value/worth our partners will not expect to pay when Rooted Software supports their mission. These items feel like an insurance policy. The positive value in this ROI is the amount not paid for damages that our partners are substantially less likely to experience.

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Positive-Value ROI

Rooted Software Understands and Cares About Your Mission

Rooted Software originated out of a genuine care to see the missions of ministries, non-profits, and businesses achieved. This was fueled by our founders’ collective decades of experience in ministry and non-profit technical business. This genuine care impacts everything we do. Below are just a few examples that we feel evidence our understanding and care for your mission.

Complimentary Services

Rooted Software has included a few complimentary services that are particularly beneficial/valuable to the organization types that we support. These services enable our partners to operate without the need for costly internal IT longer and it gives us the gratification of lending a hand to your mission.

CIO/CTO Consultation

Description: Rooted software has business verticals in managed IT, Systems Integration, Network & Infrastructure Security, Custom Software Development and more. Bring your technical questions to us free of charge! It’s like having a highly experienced internal CIO/CTO in-house.

Value:

Assuming the use of 1 hour monthly, this service provides the below ROI.

[IT hourly rate] * 1 hr/mo * 12 mo =
$1,800.00
⁠
annual ROI

Consulting with a Rooted Expert will save a partner staff-member (conservatively) 4 hours of salary time otherwise spent searching the web a given answer. This service provides the below ROI.

[Partner hourly rate] * 4 hr/mo * 12 mo =
$1,211.54
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annual ROI

*** If CIO/CTO consulting prolongs your need for an internal IT person for even one year, this will increase your ROI by a highly conservative $100,000 ROI (not included in total bottom line).

Technical Training

Description: Rooted Software loves to empower our partners through robust technical training. We offer dedicated end-user training for all systems that we deploy.

Value

If this service is utilized for 1 hour per-month, it provides the below ROI.

[IT hourly rate] * 1 hr/mo * 12 mo =
$1,800.00
⁠
annual ROI

Trained staff are efficient staff. We estimate that our training saves a staff-member an average of 2 labor-hours when learning a new application. Assuming conservatively that one staff member benefits from 1 hour per-month, this service provides the below ROI.

[Partner Hourly Rate] * 2hr/mo * 12 mo =
$605.77
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annual ROI

Simplified Sourcing of Services

The IT needs of our partners in an increasingly technical modern work-space require the use of an expanding portfolio of utilities. Sourcing these disparate technologies and paying for them individually can be confusing and expensive. Rather than passing this confusion and expense onto our partners, Rooted Software chooses to include many of these technologies in our flat IT Managed Service Provider fee. Below are a few of these such technologies.

Remote Systems Monitoring and Maintenance

Value: The cost of high quality remote systems monitoring software is about $6.00 per user-device per month. This service provides the below ROI.

$6 * [Partner Employee Count] * 12mo =
$2,520.00
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annual ROI

Antivirus Protection

Value: The cost of quality antivirus software is about $30 per user-device per month. This service provides the below ROI.

$30 * [Partner Employee Count] * 12mo =
$12,600.00
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annual ROI

Enterprise Password Protection & Sharing

Value: The cost for quality enterprise password protection & sharing software is $4 per user per month. This service provides the below ROI.

$4 * [Partner Employee Count] * 12mo =
$1,680.00
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annual ROI

Budgetary Smoothing

The complexity of IT challenges often results in a complex and variable IT budget. Rooted Software has made the intentional choice to absorb this complexity in a few major ways so that our partners can spend more time focusing on their mission and less on the resources supporting it. Below are just a few of the many ways Rooted Software tailors our model to best support the mission of our partners through keeping the budget reliable.

Flat Rate Pricing Model/Unlimited Tickets

Description: Our flat-rate pricing model provides a simple and reliable Managed IT rate that is budget-projection-friendly. No matter how complex our partners’ needs become as they scale and no matter how heavily they use our services they know the exact IT-spend impact.

Value: Rooted estimates that the average IT labor spent on a ticket is 2.5 hours. Considering a month where only 5 extra tickets are logged, this model provides the below ROI.

[IT Hourly Rate] * 2.5 hr/ticket * 5 tickets/heavy mo =
$1,875.00
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ROI (single heavy month)

Assuming conservatively only 2 heavy months a year, this model provides the below ROI.

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$1,875.00
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/single heavy mo * 2mo =
$3,750.00
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annual ROI

Unlimited Desktop/Laptop Support and Setup for New Machines

Description: Rather than penalizing our partners with an IT onboard charge for each new hire, Rooted Software wants to celebrate their growth! Consider each new machine configuration/provisioning free of charge.

Value: Considering that a Rooted Software tech spends about 4 hours per new machine configuration, this included service provides the below ROI.

[IT Hourly Rate] * 4hr * [expected onboards] =
$3,000.00
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annual ROI

Onsite Travel Costs Including WIFI Support & Maintenance

Description: On occasion, a technical challenge arises that is complex enough to require on-site maintenance. Rooted Software considers these occasions an opportunity to shake our partner’s hands in-person. Consider the travel cost on us!

Value: Assuming a frequency of 1 on-site maintenance visit per year, flights, 2 nights at a local hotel and accommodations for our tech, this included service provides the below ROI.

$800(flights) + $450(hotel) + 120(meals) + 200(ground transport) =
$1,570.00
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annual ROI

Rooted Software’s Commitment to Reduce Ticket Count & Ticket Turn-Time

Rooted Software believes we’re doing our job when our partners think as little about IT as possible. Two ways we achieve this are by reducing ticket count and reducing the time it takes to resolve each ticket. A few of the many approaches taken to reduce these factors are outlined below.

Flat Rate Pricing Revisited

Description: Rooted Software also chose flat-rate pricing to reinforce the notion that we have the best interest of our partners in mind. The industry standard IT Managed Service Provider (MSP) approach is to charge an hourly rate which often translates into the MSP making choices that lead to a larger ticket count. Rooted Software’s flat-rate pricing model evidences our core value of fidelity and incentivizes us to take measures to reduce ticket count for our partners.

Investing in Internal Expertise

Description: The greater the expertise held by our Service Desk Technicians the more robust the solutions chosen for ticket resolution and the quicker those solutions are arrived at. Rooted approaches investing in internal expertise through various means including tech cross-training and tech certifications.

Value: One way to visualize the monetary benefit of reduced ticket count and turn-time is to produce a general efficiency metric by total company salary. In the modern workplace, some loss of efficiency due to technical challenges must be considered as part of the overhead of operations. Any reduction on this overhead is considered positive ROI. If our measures to reduce ticket count and turn-time produce even a very conservative 1% improvement, this effort provides the below ROI.

([Partner Hourly Rate] * [Partner Employee Count] * 2080 annual work hours) * .01 =
$18,375.00
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annual ROI

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Preventative ROI

Rooted Software is a Proactive IT Managed Service Provider

Rooted Software recognizes that the continuity of all technological systems is paramount to our partners achieving their mission. Out of this recognition, Rooted Software passionately goes on the offensive to provide a comprehensive framework to ensure the highest level of up-time and security.

Rooted Software Proactively Protects Your Business Continuity

Description: Through the use of our portfolio of top-quality continuity-assurance utilities (multi-level redundancy data replication, proactively “hunting” antivirus, etc.), Rooted Software ensures the highest probability of up-time and disaster recovery. Our partners rest easy knowing that Rooted Software makes every effort to prevent dis-continuity and has a recovery plan in the unlikely event that continuity is interrupted.

Value: The financial ramifications of system-wide failure are too complex to comprehensively capture in a simple expression. For instance, it would be necessary to evaluate such factors as the monetary value of lost data, damage to reputation, etc. For more information, we’d recommend reading

this article⁠

. One simple way to represent a small piece of the potentially enormous cost of system-wide failure is to capture the salary time lost during a system-wide failure. Assuming a 2-day down-time, this service provides the below preventative ROI.

[Partner Hourly Rate] * [Partner Employee Count] * 8hr * 2days =
$14,134.62
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preventative ROI/failure

Rooted Software Proactively Protects Your Security

Description: Through the use of utilities selected similarly to those for continuity measures (identity management, virtual credit cards, banking protection, etc.) as well as other measures like offering cybersecurity monitoring and training free of cost, Rooted Software makes every effort to protect all data for our partners.

Value: The financial ramifications of a security breach are too complex to comprehensively capture in a simple expression. For instance, it would be necessary to evaluate such factors as bank account balances in the case of a banking breach or the monetary value of stolen data and damage to reputation in the case of a ransomware attack. We’d recommend reading

this article⁠

which outlines average cost of a ransomware attack, and

this article⁠

which outlines the average cost of a generic cyber-security breach. The second article provides a simple expression that represents one small piece of the possibly enormous cost of a large-scale data breach. Considering a small breach of a database of only 500 records, this service provides the below preventative ROI.