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Contractual necessity: to provide healthcare software services to your hospital or clinicProvision of healthcare: to support delivery of care by licensed providersVital interests: where processing is necessary to protect health or lifeLegal obligations: where required by law
Within your hospital or clinic, among authorized healthcare professionalsWith laboratories, pharmacies or care partners involved in your treatmentWith trusted service providers (e.g. cloud hosting, SMS delivery), under strict confidentiality agreementsWhere required by law or regulatory authorities
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Privacy Policy
Plural Patient App (myNeo Health)
Effective date: 1 January 2026
Plural Health (formerly PlateauMed) (“Plural”, “we”, “us”) operates the Plural patient application (“the App”). This Privacy Policy explains how personal information is collected, used, and protected when you use the App.
The App is designed to help patients view health information that has been recorded by their healthcare providers, manage appointments, and receive communications related to their care.
The App does not provide medical advice, diagnosis, or treatment recommendations.
By using the App, you agree to the practices described in this policy.
1. Who we are
Plural provides healthcare software to hospitals and clinics.
Your hospital or clinic is the Data Controller for your personal and health information.
Plural acts as a Data Processor, processing data only on the instructions of your healthcare provider.
2. What information we collect
We collect and process the following categories of information on behalf of your healthcare provider:
a) Personal information
b) Health information (view-only)
Information entered by doctors, nurses or laboratory staff, including:
Important: All health information displayed in the App is entered by licensed healthcare professionals during (or in relation to) your clinical interaction with your healthcare provider. Plural does not provide any clinical information or edit information provided by your clinician.
Patients cannot edit, modify, or add clinical information.
3. How the App uses your information
Your information is used only to:
The App does not:
4. Legal basis for processing data
Under the Nigeria Data Protection Act 2023, your information is processed on the following legal grounds:
5. Sharing of information
Your data may be shared only:
Plural does not sell or use patient data for advertising or marketing.
6. Anonymized and aggregated data
We may use anonymized or aggregated data (which cannot identify you) to:
7. Patient communications
Your healthcare provider may contact you via:
These communications relate only to:
You may opt out of non-essential communications at any time.
8. Data security
Plural uses appropriate technical and organisational measures to protect your information, including:
All staff and subcontractors are bound by confidentiality agreements.
9. Data retention
Your information is retained in accordance with:
10. Your rights
You have the right to:
Requests should be directed to your hospital or clinic, or to Plural as processor.
11. Account and data deletion
Some medical records may need to be retained by your healthcare provider to meet legal or clinical obligations.
12. Data Protection Officer
Plural’s Data Protection Officer is:
IPI Strategy Partners Limited
9 Adebola Street, off Adeniran Street
Surulere, Lagos, Nigeria
13. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the App or our website.
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